Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
About the Team
Our SWAT Support Team is always striving to help our customers improve the performance of their tenant and their Workday experience as a whole. The SWAT team sits within the Support organization, focusing on responding to customer reported issues across the platform and proactively identifying potential future performance issues before they become a problem.
About the Role
As a SWAT Support Analyst, you will provide support to workmates, customers and consultants on systems within Workday and external applications integrating with Workday. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to engineering teams, and collaborate with multiple stakeholders through resolution. The SWAT Support Analyst will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
About You
Basic Qualifications
2+ years experience with HCM, Payroll, or Financials ERP application such as PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems
4+ years of experience as a customer support specialist for enterprise software applications, Software as a Service companies
Willing to work in a Late Shift and every 5 weeks been able to work on-call 24/7.
Other Qualifications
Previous experience in a Workday Support role is a huge plus
Understanding of object-oriented and relational model concepts
Possess excellent verbal and written communication skills.
Able to absorb new technologies and features quickly.
Excellent analytical, problem solving, and multi-tasking skills.
Can work in a fast paced, dynamic, and fun team environment
Team player who will work across the organization and company to continue improving the way we serve our customers.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
