If you thrive in a fast-paced environment and value close-knit teamwork, this role offers an exciting opportunity to lead a high-performing Credit Bureau Process team. As the supervisor, you will guide daily operations and collaborate closely with peers, direct reports, cross-functional partners, and credit reporting agencies to support data furnishing and dispute management. You will ensure strict adherence to the Fair Credit Reporting Act (FCRA) and Metro 2 requirements, while partnering with business units across Ally to fully support all credit bureau-related activities, including customer service, new product launches, data furnishing, and dispute resolution. Grounded in Ally’s strategic imperatives, corporate objectives, and compliance standards, you will provide clarity of purpose and drive performance to meet established targets such as OPEX, timeliness, accuracy, and customer satisfaction. You will model strong leadership behaviors, mentor team members, and cultivate a culture focused on leading to success rather than managing to avoid failure.
Core Competencies:
Drive for Results: Sets clear, achievable goals and aligns daily work to team priorities. Tracks progress with simple metrics (e.g., deadlines met, quality checks passed) and remove blockers quickly. Recognizes strong performance and addresses gaps promptly to maintain consistent service quality.
Initiative: Identifies small process improvements that reduce rework, wait times, or errors, pilots changes and measures impact. Anticipates staffing or workload issues (vacations, spikes) and rebalances assignments proactively. Takes ownership of cross-functional coordination to prevent handoff delays and customer issues.
Learning Agility: Learns from team feedback and post-mortems; applies lessons learned to the next cycle. Adapts scheduling, workflows, or communication methods when priorities or tools change. Encourages continuous learning by sharing tips, job aids, and quick training bursts.
Collaborative Leadership: Builds trust through clear communication, fairness, and consistent follow-through. Facilitates short, focused meetings that align the team to goals, roles, and support needs. Coordinates effectively with peer supervisors and stakeholders to resolve dependencies and deliver cohesive outcomes.
Coaching and Development: Sets role-specific expectations and development plans for each team member. Provides regular, specific feedback and conducts brief check-ins to track progress. Offers skill-building opportunities (shadowing, stretch tasks) and addresses performance issues constructively and promptly.
Problem Solving: Uses a simple, structured approach to diagnose issues (define, root cause, options, action). Leverages team input and data (error logs, customer feedback) to select practical solutions. Monitors outcomes and adjusts quickly if results don’t meet targets.
