Job Requisition ID: 64610
Department: Engineering (DEPT_ENG)
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.
We are #EnergizedByGrowth.
DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.
Position Summary:
The Senior Manager, Engineering Operations and Governance is responsible for establishing, deploying, training, and governing the engineering processes used across the North America Hardware Engineering organization. This role ensures operational excellence by defining and managing processes associated with New Product Introduction (NPI), Sustaining Engineering, Continuous Improvement initiatives, and other cross-functional engineering workflows. A critical part of this role is the development of dashboards, reporting structures, and operational metrics that provide visibility into engineering performance, execution health, and process adherence.
In addition to process ownership, this role oversees global hardware development tools—including the introduction, deployment, and ongoing stewardship of PDM/PLM systems, CAD tools, and other engineering infrastructure platforms. The position ensures that global tool strategies support efficient workflows, consistent documentation, and alignment with regional and global engineering needs.
The Senior Manager also leads the Engineering Change Order (ECO) creation and implementation team as well as the Order Entry Configurator team, which creates and maintains CPQ-based configuration rules to ensure accurate Bill of Materials (BOM) generation for Operations. This team spans two countries, and the position requires strong leadership capabilities to manage and develop staff both locally and remotely.
The ideal candidate will combine strong process governance experience, a deep understanding of engineering operations, excellent people-management capabilities, and the ability to influence cross-regional engineering alignment.
Position Responsibilities:
• Develop, implement, and govern engineering processes for the North America Hardware Engineering organization, ensuring consistency across NPI, Sustaining, and Continuous Improvement workflows.
• Establish operational metrics, performance dashboards, reporting tools, and review forums that provide visibility into engineering execution, throughput, and quality.
• Lead process training activities across engineering teams, ensuring clear understanding, adoption, and compliance with defined workflows.
• Drive process improvements, identify gaps, and implement best practices that elevate engineering efficiency and predictability.
• Own global hardware development tools including PDM/PLM platforms, CAD systems, and supporting engineering IT infrastructure.
• Oversee tool lifecycle management, including evaluation, introduction, rollout, training, and long-term support strategies for engineering tools.
• Manage the Engineering Change Order (ECO) team responsible for creation, review, accuracy, and implementation of engineering changes.
• Lead the Order Entry Configurator (CPQ) team responsible for maintaining rules and logic used to generate accurate and manufacturable BOMs for Operations.
• Ensure alignment between ECO workflows, CPQ configuration logic, product platform rules, and manufacturing/operations requirements.
• Collaborate with cross-functional teams including Product Management, Operations, Supply Chain, Quality, and Program Management to ensure engineering processes and tools support broader business objectives.
• Manage, mentor, and develop staff across three countries, ensuring strong communication, engagement, and performance management for both local and remote employees.
• Define governance structures and operate review boards (e.g., Change Control Boards, Configuration Reviews, Tooling Steering Committees).
• Support hardware engineering leadership with operational insights, process analytics, and tool recommendations.
• Demonstrate leadership qualities including decision-making, accountability, strategic thinking, and the ability to influence across global functions.
Qualification Requirements:
• Education: Bachelor’s degree in Engineering or related technical discipline required; Master’s degree or MBA preferred.
• 10+ years of engineering operations, engineering management, program management, or process governance experience.
• Experience defining and deploying engineering processes across NPI, Sustaining, and Continuous Improvement environments.
• Strong knowledge of engineering tools such as PDM/PLM systems, CAD platforms, and hardware development toolchains.
• Direct experience managing ECO processes, configuration management, or CPQ/Configurator systems for BOM generation.
• Proven leadership experience managing teams across multiple countries or global environments.
• Excellent analytical skills with the ability to design dashboards, define KPIs, and interpret operational data.
• Strong communication skills and the ability to train, coach, and influence engineering teams.
• Demonstrated ability to drive operational excellence and organizational alignment.
• Experience working in hardware product development environments preferred.
Preferred Qualifications:
• Experience with cross-domain systems including mechanical, power electronics, and embedded firmware.
• Experience with 3D Experience, Windchill, or equivalent PDM/PLM systems.
• Familiarity with SolidWorks, Creo, Altium, or comparable CAD/ECAD platforms.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Experience with global engineering organizations and multi-region product platforms.
• Understanding of manufacturing workflows, BOM structures, and configuration management.
• Background in NPI governance, engineering programs, or quality systems.
Essential Functions:
• Lead and manage engineering operations, processes, and governance structures across North America.
• Represent engineering operations in cross-functional and executive-level discussions.
• Manage global teams both locally and remotely, ensuring consistent communication, engagement, and performance.
• Maintain high organizational discipline across processes, tools, and documentation.
• Work independently and collaboratively with global teams to support engineering excellence.
• Exhibit strong leadership, initiative, and operational decision-making.
• Fluent English is required.
Work Arrangement : Hybrid
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, 13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
This position may be located in: Americas : United States : Texas : Austin
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