We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
GPS Product within DDAT is dedicated to transforming the agent experience by delivering digital products that streamline workflows, reduce friction, and enable our call center teams to serve members with greater speed, accuracy, and confidence. Our organization drives the digital strategy, product execution, and continuous improvement of the tools agents rely on every day—focusing on efficiency, usability, and operational impact across Aetna service organizations. A core part of our mission is building integrated platforms and capabilities that simplify complex tasks, reduce manual effort, and improve overall agent productivity.
We are seeking a Digital Product Owner to support our teams across the Agent Experience and Efficiency portfolio. In this role, you will lead a scrum team to define and deliver scalable, reliable agent‑facing capabilities that power critical call center operations. Your work will directly impact how agents navigate systems, resolve member needs, and complete complex processes with fewer clicks and faster turnaround time.
This role requires understanding agent workflows, backend systems, data flows, Salesforce capabilities, and integration patterns—enabling us to digitize and automate work traditionally executed manually or via multiple disconnected tools, such as provider search tasks, benefits lookups, case handling, or operational decision support. You will play a key role in shaping the future of the agent experience by prioritizing enhancements, simplifying processes, and ensuring we deliver intuitive solutions that materially reduce handle time and improve accuracy.
On this team, your role will include:
· Partnering with other product leads, business analysts, and system team experts to understand overall business requirements and decompose them into actionable user stories that development teams can execute on.
· Leading and facilitating Program Increment (PI) Planning activities, ensuring alignment across teams, clear prioritization, and readiness of features and enablers.
· Collaborating with engineering teams to accept and validate backend code, ensuring it meets functional and non-functional requirements.
· Driving the creation, refinement, and prioritization of user stories with a strong emphasis on technical accuracy, completeness, and traceability.
· Helping lead the team to success by working across groups to drive discussion and engagement, create and track user stories in a SAFe/Agile framework.
· Managing cross-team dependencies to mitigate risks and issues, ensuring timely delivery of features.
· Promoting transparency and alignment by effectively communicating priorities, progress, and risks within and across teams.
· Leading or participating in Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and system demos.
· Engaging in technical discussions and solutioning sessions to collaboratively determine the best path forward for the product
Required Qualifications
- 3+ years in digital product ownership or content management, with experience supporting various products assisting call center operations.
- 3+ years working in Agile/SAFe environments, partnering with designers, content strategists, and engineers.
- Proven ability to translate complex clinical or operational requirements into user-centric content and design experiences.
- Strong stakeholder orchestration across product, business, compliance, and technology teams.
- Analytical skills to interpret content performance and optimize for engagement and outcomes.
- Proven experience facilitating PI Planning and driving alignment across multiple teams.
- Demonstrated ability to write clear, technically sound user stories and validate backend functionality through acceptance testing.
Preferred Qualifications
- Health insurance or healthcare industry experience.
- Experience with the Software Development Life Cycle (SDLC).
- Product Owner or Product Management certification or formal training. (e.g., PSPO, SAFe PO/PM).
- Experience with common Agile tools such as Rally, Jira, or similar platforms.
- Experience with accessibility standards
- Proficiency with collaboration tools like Microsoft Copilot, Teams, ERM (RTC)
Education·
Bachelor’s Degree required or equivalent work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$92,700.00 - $185,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/26/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
