Overview
The Branch Manager, Parking and Transportation is responsible for the leadership, operational performance, and financial results of an assigned branch overseeing parking and transportation services. This role drives service excellence, ensures operational compliance, manages client relationships, and maintains a profitable and efficient portfolio. The Branch Manager oversees staffing and daily operations, ensures accurate revenue control, manages equipment and facility needs, and collaborates with internal teams on growth and retention opportunities. This position plays a key role in ensuring client satisfaction, employee engagement, operational consistency, and long term branch success.
Pay: $140,000.00/annually
The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management Team Members
Responsibilities
- Lead daily parking and transportation operations across assigned facilities, ensuring adherence to operational standards, safety requirements, and contractual obligations.
- Hire, train, schedule, mentor, and evaluate supervisors, shuttle operators, valets, and frontline parking personnel.
- Maintain strong client relationships with regular communication, site visits, business reviews, and prompt issue resolution.
- Monitor and manage branch financials, including labor budgets, revenue control, expense management, and P&L performance.
- Oversee revenue collection processes such as ticketing, cash handling, automated systems, audits, and financial reconciliation.
- Ensure compliance and safe operations across parking, shuttle, and mobility services, including DOT requirements where applicable.
- Implement and maintain quality assurance programs to ensure operational excellence and customer satisfaction.
- Ensure accuracy and uptime of parking systems, shuttle equipment, access control devices, and facility infrastructure.
- Coordinate maintenance and repairs through vendors, technicians, and facility management partners.
- Develop and implement operational improvements to increase efficiency and enhance customer experience.
- Collaborate with sales and business development teams on proposal support, pricing, and new business opportunities.
- Maintain compliance with all state, local, and federal regulations related to parking, transportation, accessibility, and workplace safety.
- Prepare financial, operational, and performance reports for senior leadership.
- Lead transition activities for new accounts, including onboarding, equipment setup, and staffing coordination.
- Perform special projects and other duties as assigned.
- Meet financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers
- Special projects and other duties as assigned.
Qualifications
Education:
- Bachelor’s degree or equivalent experience.
Experience:
- 7 to 10 years of experience, including management experience.
Other:
- Ability to read, understand, and manage profit and loss statements.
- Proven experience leading large, diverse teams in a fast‑paced environment.
- Strong customer service orientation and relationship‑building ability.
- Strong analytical skills with experience managing budgets and operational data.
- Ability to manage multiple priorities under tight deadlines.
- Strong problem‑solving and decision‑making abilities.
- Proficiency with parking and transportation systems such as PARCS, shuttle dispatch systems, and mobile reporting tools.
Ability to effectively lead a staff of direct reports and an organization from a strategic level, while managing details on multiple concurrent tasks while meeting various deadlines. - Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
- Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
- Proven leadership in delivering high-impact solutions.
- Ability to resolve issues under tight timeframes and pressure.
- Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills
- Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice http://www.abm.com/californiaprivacy
