About this Position
We are seeking a detail-oriented and proactive Benefits Administrator to support the administration and communication of our employee benefits programs across the Norden Cluster (Ireland, UK, Denmark, Finland, Norway, Sweden). This role plays a key part in ensuring employees understand and can access the benefits available to them, while ensuring programs run smoothly and compliantly.
You will collaborate closely with HR, Total Rewards, external vendors, and local stakeholders to deliver high-quality employee experience and strong operational excellence in benefits administration.
What you´ll do
Benefits Administration
- Administer and support day-to-day operations of country-specific and Norden-wide benefits programs, including health insurance, pension schemes, leave policies, and other local benefits.
- Be the primary contact for several benefit issues such as plan provisions, policy interpretation, procedures, coverage, enrollment eligibility, family status changes, claims, claims appeals procedures, and other benefit matters.
- Completion of the annual benefits reporting to Mercer
- Maintain accurate benefits data and ensure timely updates in HR systems and with benefit providers.
- Support annual benefits cycles such as renewals, open enrollment, and vendor updates.
- Ensure compliance with local legislation, internal policies, and audit requirements.
Employee Support & Communication
- Serve as a first point of contact for employee benefits questions, providing timely and clear responses.
- Prepare and deliver employee-friendly benefits communication, including guides, FAQs, presentations, and digital content.
- Support onboarding activities by providing benefits orientation to new hires.
- Provide clear, concise explanations of plan options, coverage features, and enrollment requirements.
Stakeholder & Vendor Management
- Build strong relationships with HR business partners, payroll teams, managers, and external benefit providers.
- Coordinate with vendors and brokers to ensure service delivery, issue resolution, and data accuracy.
- Support the Head of Total Rewards in vendor reviews, renewals, and contract management.
Data & Process Excellence
- Assist in benefits reporting, data audits, and analysis to ensure accuracy and identify improvement opportunities.
- Assist with Gender Pay Gap Reporting and other statutory reporting as required across the cluster.
- Online benefits administration and employee self-service sites. Assume primary responsibility for ongoing use of the site’s features and procedures including eligibility management, enrollment management, billing, reporting, and maintenance.
- Regular review of the clusters Benefits portal to ensure that documentation is current.
- Help update and streamline processes, documentation, and internal controls.
- Support digitalisation efforts across the Norden benefits landscape.
