Build and maintain an operational and risk framework to measure key external partner performance, including service level standards, incident tracking, root-cause analysis, and remediation plans. Manage the full relationship lifecycle for key external partners, including due diligence support, onboarding, integration planning, service, invoice approvals and general oversight. Engage with Corporate Services to navigate contract negotiations, renewals, and commercial reviews, including pricing analysis and benchmarking to maintain competitive terms and strong service expectations aligned to Parametric's scale and growth. Monitor and evaluate the performance and service levels and drive continuous improvement through structured review meetings and agreed corrective actions. Support initiatives including new product capabilities, workflow enhancements, and key external partner migrations, with an emphasis on minimizing disruption and user and client experience. Serve as the central liaison for key external partners, enabling clear communication, timely escalation, and coordinated improvements throughout Parametric. Provide leadership and mentorship to Operations colleagues by setting clear expectations for partner management, documentation, escalation discipline, and risk-aware execution. Implement and manage access controls aligned with governance policy, audit expectations, and compliance standards, including periodic review, recertification, and evidence collection. Partner with operational teams and internal stakeholders to resolve service and data issues requiring remediation, including issues impacting trading support, reconciliations, corporate actions support, cash movements, settlement support, and client reporting dependencies. Bachelor's degree required, advanced degree preferred. Minimum of 10 years of experience in financial services, preferably supporting investment management, trading operations, or post trade operations. Multi-asset experience preferred, including familiarity with equity, corporate and municipal bonds, futures, options, swaps, and related market infrastructure considerations. Direct experience working with custodians, broker-dealers, and market and reference data vendors in relationship management, service management, or operational oversight capacity. Demonstrated strength in contract management. Working knowledge of audit standards, compliance requirements, third-party risk concepts, and data access protocols, with ability to maintain evidence and support reviews. Strong analytical and problem-solving skills to identify service gaps, quantify impact, drive remediation, and prevent recurrence. Excellent verbal and written communication skills, with the ability to translate complex issues for internal stakeholders. Ability to influence across the organization to lead changes affecting internal teams and workflows. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Salary range for the position: $150,000 - $300,000/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
