Career Area:
Manufacturing
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
Caterpillar’s Global Planning & Demand Management organization plays a vital role in translating global customer demand into accurate, validated, and orderable machine configurations. We collaborate closely with dealers, Product Groups, Engineering, Pricing, Configuration Management, and IT partners to ensure stable order execution, prevent downstream grief, and support smooth PLCN cycles.
Our work enables high‑quality ordering experiences, stable configuration outcomes, and operational excellence across Caterpillar’s global machine and work Tools business. We seek detail‑oriented, analytical, and collaborative individuals who can thrive in a fast-paced environment and contribute to improving end-to-end order processes.
The Opportunity
The Demand & Order Analyst is responsible to develop and maintain Caterpillar machines &work tools product compatibility in the ERP based business process. Ensure smooth order processing across Caterpillar’s global systems (SAP Variant configuration, Teamcenter Product configurator, Pricing)
The role requires strong coordination with cross‑functional partners, analytical judgement, and the ability to manage configuration and order dependencies across product lines.
This position directly contributes to customer satisfaction, Price list change notice (PLCN) stability, error-free ordering, and continuous improvement of global planning processes.
What You Will Do
Product Configuration Alignment Responsibilities
Comply with standards developed by Technical Analysts for product configuration in ERP systems.
Develop and maintain sales model product compatibility.
Participate in New Product Introduction (NPI) groups and create compatibility for all NPI products.
Interact with Engineering personnel to ensure feature/part compatibility is accurate and clearly defined.
Coordinate with Pricing teams to align feature codes with pricing condition entries.
Support scheduled releases of product compatibility updates for internal/external users.
Respond promptly to Local Change Coordinators / Material Master Owners for engineering change notices or BOM synchronization updates.
Work with team members to develop and maintain standards for feature presentation and product compatibility.
Manage completion of work assignments and coordinate activities with other team members effectively.
Operational Support & Continuous Improvement
Communicate risks early; support root-cause analysis and preventive actions.
Maintain system documentation, SOPs, and knowledge bases.
Support month-end, quarter-end, and Price list change notice (PLCN) reporting.
Identify recurring issues and contribute to long‑term process improvements.
What You Have
Technical Excellence
Thorough understanding of Caterpillar products and applications.
Deep knowledge of product configuration concepts and compatibility management.
Experience with enterprise systems (SAP Variant configuration, Teamcenter Product configurator, Pricing related systems)
Strong analytical capability and the ability to evaluate multiple solution paths.
Experience as a Product Configuration Analyst (preferred and advantageous).
Customer Focus
Provide service quality described by stakeholders as excellent.
Respond quickly to dealer/system user issues with urgency and accuracy.
Document order issues and customer concerns clearly and promptly.
Effective Communications
Strong verbal and written communication skills.
Ability to translate configuration, order issues, and system requirements into actionable guidance.
Service Excellence
Resolve operational problems using structured problem‑solving.
Coordinate with cross‑functional teams to resolve critical issues.
Capture lessons learned and support prevention of recurring issues.
Adapt problem‑solving approaches based on issue severity and complexity.
Relationship Management
Build strong working relationships with Engineering, Product Groups, Pricing, NPI, and dealer partners.
Monitor stakeholder satisfaction and proactively address concerns.
Collaborate to resolve major issues affecting order execution or configuration.
Education & Experience
Bachelor’s degree in mechanical/production/manufacturing engineering (preferred) or equivalent experience.
3–5 years of progressively responsible experience in demand planning, order management, or configuration.
Prior Product Configuration Analyst experience required.
Fluency in written and spoken English.
Ability to guide, influence, and communicate with cross‑functional teams globally.
Experience with multiple systems or equivalent technical knowledge is expected.
Decision Making & Impact
Evaluate complex problems and determine best solutions from multiple options.
Establish priorities and work plans for broadly defined assignments.
Deliver measurable impact on quality goals: Customer Satisfaction, Timeliness, Accuracy, Efficiency, Continuous Improvement, and Cost Savings.
Continuously improve how work is performed to meet these quality expectations.
Relocation is available for this position.
Posting Dates:
February 27, 2026 - March 10, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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