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Job Title
Government Technical Director
What does a successful Government Technical Director do?
As the Government Technical Director, you serve as the senior technical lead and single point of accountability for the performance, reliability, and continuous improvement of a large-scale, mission-critical government technology services program. You partner closely with executive client stakeholders and cross-functional teams in architecture, security, product, and operations to govern service quality, resolve complex incidents, and advance a pragmatic technical roadmap that enables measurable outcomes. This role requires a senior, client‑facing technical leader who fluently engages engineers on design and delivery details, translates implications into clear, executive‑level recommendations, negotiates scope and commercial outcomes confidently, and de‑escalates and resolves difficult client situations with composure and authority.
What you'll do:
- Own end-to-end technical service delivery and platform performance for a mission-critical government program, ensuring reliability, scalability, and continuity.
- Govern service level agreements (service level agreements (SLAs)), compliance obligations, and operational excellence with clear metrics, dashboards, and executive-ready reporting.
- Define and maintain the technical roadmap, modernization priorities, and long-term platform health across internal technology and product groups and third parties.
- Lead cross-functional incident response; coordinate root cause analysis and corrective actions; communicate impact, timelines, and mitigations to executive stakeholders.
- Translate complex technical issues into clear, options-based recommendations; align scope and outcomes with client objectives in partnership with Account Management and Product.
- Drive risk identification and mitigation across integrations, APIs, networking, security controls, and change/release activities; validate readiness before production changes.
- Facilitate requirements clarification, architecture trade-off decisions, and solution alignment across internal and external stakeholders to remove blockers and accelerate delivery.
Experience you'll need to have:
- 8+ years of experience leading complex IT delivery and operations for enterprise-scale platforms in regulated environments, with accountability for reliability and performance.
- 5+ years of direct, executive-facing experience translating business and operational needs into technical delivery plans for large programs.
- 5+ years of experience directing major incident and problem management for 24x7 systems, including root cause analysis and preventive action tracking.
- Proficiency across multi-platform environments, including APIs, integrations, networking, information security controls, and observability tooling (logging and monitoring), with the ability to synthesize technical issues into executive-ready recommendations.
- Demonstrated ability to define and govern service level agreements (SLAs), key performance indicators (KPIs), and compliance reporting to drive continuous improvement.
- ITIL (Information Technology Infrastructure Library) Foundation certification or equivalent practical experience with service management frameworks.
- Bachelor's degree or an equivalent combination of education, work, and/or military experience.
Experience that would be great to have:
- Background supporting government technology programs or mission-critical payment/transaction systems (e.g., PCI, card brand requirements, gateways).
- Working knowledge of cybersecurity and compliance frameworks (e.g., NIST, FedRAMP) and secure operations in cloud environments such as AWS or Azure.
- Familiarity with modern architecture patterns (microservices, event-driven), site reliability engineering (SRE) practices, and resilience/chaos testing.
How you'll work:
- This is a remote-based role that requires frequent interaction with senior client stakeholders and may involve periodic on‑site engagements.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
#LI-JF1
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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