At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Career Programs
Job Sub Function:
Non-LDP Intern/Co-Op
Job Category:
Career Program
All Job Posting Locations:
Markham, Ontario, Canada
Job Description:
Johnson & Johnson is the world's largest and most broadly-based healthcare company. With operations in over 60 countries and core proficiencies spanning Pharmaceuticals and Medical Devices, Johnson & Johnson blends heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Johnson & Johnson MedTech Surgery, has made significant contributions to surgery for more than 60 years, from crafting the first sutures, to revolutionizing surgery with minimally invasive procedures. We ignite diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention.
Key Responsibilities
Assist managing assigned portfolio brands, designing, and executing product lifecycle plans and strategies.
Understand trends, gather insights, and support marketing team making business decisions through data analytics and market information. Report on qualitative, quantitative, and competitive data related to portfolio.
Assist in the execution of strategies and tactics for projects and new product launches.
Attend periodical supply chain and finance partners to manage product forecasting and demand planning.
Work with sales team for effective execution of marketing plans.
Support internal and external ad-hoc requests
Qualifications
You should be legally authorized to work in Canada
Preferably pursuing courses in Marketing, Business related course and Health Sciences.
Currently pursuing or recently completed an undergraduate degree
Previous internship and/or relevant work experience is an asset
Knowledge and experience in Medical Devices and the Healthcare industry is an asset
You should be excited to tackle a challenge, seek ways to improve and learn, and solve problems creatively
Self-directed
The role is dynamic and fast paced, so time management, prioritization, and thriving through ambiguity are key abilities you possess
Strategy and data are at the core of everything we do, so strong critical thinking and analytical skills are required
Excellent written and oral communication skills, with an ability to bring out the best in others
Strong Microsoft office skills - Excel, PowerPoint, Word.
Use of AI:
The Company uses AI in its assessment of applicants.
Job Vacancy
This job posting is for an existing position.
Johnson & Johnson Med Tech is recruiting for a ENG/FR Bilingual Customer Experience Specialist (CES).
The Customer Experience Specialist (CES) is owner of the customer relationship from an customer operations perspective. The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory. The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration.
The CES will also engage and collaborate with internal partners (Distribution, Transportation, Sales and Marketing, Supply Chain) to provide resolution to customer inquiries.
This position will be located in Markham, Ontario and follow a Hybrid work schedule.
Key Responsibilities:
Tactical
Enter orders in the system for customers belonging to the regional portfolio; orders can be received via Phone, Fax or email.
Review orders for pricing, product availability, dating, discontinued items, payments terms and make any necessary adjustments.
Respond to inquiries from internal and external customers via phone or email; inquiries may be related to back-orders, order status, order amendments, among others.
Ensure e-commerce orders are monitored and that any discrepancies or blocks are resolved to allow for timely processing
Ensure that orders are processed in a timely manner; therefore the CES will be required to collaborate with Supply Planning Distribution and Transportation.
Ensure all activities are executed according to internal Standard Operating Procedures (SOP’s), Work Instructions (WI) to guarantee a compliant supply chain.
Respond and capture service complaints according to internal procedures while ensuring customer satisfaction in a compliant fashion.
Initiate the investigation as a result of a complaint and if applicable, initiate the process to issue Credit / Debit.
Responsible for creating and maintaining awareness with our customers of the Customer Service model offered to them.
Provide support and coordinate with the rest of the team while other peers are out of office.
Value Add
Through the tactical operations the Customer Experience Specialist will seek to deliver value to our customers. The CES' main objective is to build and maintain a strong and positive relationship with their assigned customers.
The CES actively seeks to build further collaboration with existing customers to achieve:
An increase of the number of orders sent electronically to Johnson & Johnson
A reduction of errors that occur for customers submitting already electronic orders
A decrease of the number of corrective documents (Credits/Debits and Returns)
A reduction of the cycle time of Credit / Debit issuance
CES will act as an internal representation of the customer and will search for the optimized balance between Johnson & Jonson capabilities/controls and customer expectations
Utilize available information and reporting to measure efficiencies within the assigned customer portfolio
Process & Projects, Data and Analysis
Function as a subject matter expert on all assigned Customer Experience processes
Identify, assess, and communicate process and cost improvements opportunities to Customer Logistics management team
Participate in projects as needed
Qualifications
Education:
Experience and Skills:
Required:
Excellent command of English and French language, French is dependent on customer profile
Strong interpersonal, collaboration and communication skills
Possess a high sense of accountability and ownership
Strong time management skills
Strong proficiency with MS Office applications
Preferred:
Experience with ERP systems, specifically SAP is preferred.
Experience with Salesforce or CRM is preferred
Experience and exposure to different areas of supply chain an asset
Experience in the Health Care industry an asset
Analytical skills preferred
Other:
Use of AI:
The Company uses AI in its assessment of applicants.
Job Vacancy
This job posting is for an existing position.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$22.00/hr to $32.00/hr
Additional Description for Pay Transparency:
Business Roles: The base pay for this position is Second Year $22.00/hr, Third Year $23.50/hr, Fourth Year $24.50/hr, Master’s degree $27.00/hr. The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada (From US) will be eligible for compensation and benefits in accordance with their local market. The Company uses AI in its assessment of applicants. This job posting is for an existing position. Technical Roles: The base pay for this position is Second Year $26.00/hr, Third Year $27.50/hr, Fourth Year $28.50/hr, Master’s degree $32.00/hr. The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada (From US) will be eligible for compensation and benefits in accordance with their local market. The Company uses AI in its assessment of applicants. This job posting is for an existing position.
