Job Description Summary
The F101 Military Field Service Representative will provide on-site and roving technical assistance to Military organizations meeting both customer and business objectives. While acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, maintenance and overhaul of the F101 and F118 propulsion system products with the customer. This position has primary support obligations at Dyess AFB Abeline, TX with occasional roving support to other customer locations in Tinker AFB Oklahoma City, OK, Whiteman AFB, MO and Ellsworth AFB, SD
Job Description
Job Title
F101/F118 Military Field Service Representative
Company Intro/About GE Aerospace
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We advance aviation technology with a relentless focus onsafety,quality, andinnovation, helping our customers tackle their most complex challenges while defining the future of flight. Our teams partner closely with military and government customers to deliver reliable propulsion solutions that keep critical missions flying.
Site, Business, OR Functional Area Overview
This role sits within ourField Services and Maintenanceorganization, supporting military customers operating theF101 and F118 propulsion systems. The position isprimarily based at Dyess Air Force Base in Abilene, Texas, withroving supportto additional customer locations includingTinker AFB (Oklahoma City, OK), Whiteman AFB (MO), and Ellsworth AFB (SD).
The team provides on-site technical expertise and customer support for engine operation, maintenance, repair, and overhaul activities, serving as the direct connection between the customer and GE Aerospace’s engineering, supply chain, and program teams.
Role Overview
TheF101/F118 Military Field Service Representative (FSR)provideson-site and roving technical assistanceto military organizations operating F101 and F118 propulsion systems, supporting bothcustomer mission readinessandbusiness objectives.
As theprimary GE interfaceat Dyess AFB and other supported locations, you will:
- Act as thesingle point of contactfor technical, maintenance, and support issues related to F101 and F118 engines
- Support theoperation, management, repair, maintenance, and overhaulof these propulsion systems
- Coordinate closely with GE factory and functional teams to ensure timely resolution of issues and fulfillment of contract deliverables
This is afull-time, first-shift, on-site field rolewith travel to multiple customer bases as required.
Key Responsibilities
Customer Interface & Issue Resolution
Serve as the single point of contactfor the customer regarding maintenance, repair, and management of the F101 engine at the primary location and the F118 engine at roving locations. Provide timely and satisfactory resolutionof customer concerns across a wide range of support issues, ensuring both mission readiness and customer satisfaction. Establish and maintain strong customer relationships, providing ongoing technical and business support to assigned military organizations.
Technical Support & Product Expertise
Utilizein-depth knowledgeof F101/F118 product lines, configurations, and installation environments to advise on operation, troubleshooting, and maintenance activities. Applyanalytical thinking and technical experienceto execute on contract deliverables, including complex maintenance and troubleshooting processes. Demonstrateproficiency in repair, modification, shop operations, and testingof assigned propulsion system hardware.
Cross-Functional Coordination & Leadership
Coordinate directly with internal GE functions (engineering, program management, supply chain, quality) toescalate and resolve issueson behalf of the customer. Act as aresource and mentorfor colleagues with less experience; may lead small projects with low risk and resource requirements. Usesound judgmentto propose solutions outside of set parameters when addressing complex or interdependent technical issues.
Communication, Training & Continuous Improvement
Prepare and deliverformal presentationsand briefings to all levels of customer maintenance, engineering, and management. Transfer technical knowledgeto customer and GE personnel by leveraging knowledge of the learning process and effective training techniques. Supportcontinuous improvementand quality initiatives by identifying recurring issues and recommending corrective actions or process improvements.
Required Qualifications
Education:
- Bachelor’s degree from an accredited college or university
- OR a high school diploma / GED with a minimum of4 years of experiencein a field service / maintenance role as a Military Field Service Representative
Experience:
- Minimum of5 years of field maintenance, modification, and repair experienceon propulsion system products
Eligibility Requirements
- Ability and willingness totravel as requiredto customer and GE locations
- Ability and willingness tocomplete customer-required background checks
- Ability and willingness torelocate to domestic or international locationsto support business needs, if required
- Ability and willingness tosuccessfully complete all requirementsfor domestic and international customer assignments
Desired Characteristics
- Strongcustomer interaction and communicationskills
- Stronginterpersonal and leadershipskills, with the ability to influence customers and peers
- Provenanalyticalskills andquality improvementmindset
- Demonstrated proficiency inrepair troubleshooting, shop operations, and testingof assigned programs/hardware
- Ability towork with and presentto all levels of customer maintenance, engineering, and management
- Project managementexperience and ability to lead small initiatives
- Demonstrated ability tolead and influenceGE customers and peers
- Strong capability totransfer technical knowledgeto less experienced personnel, with clear oral and written communication
- Ability towork independentlywithout direct technical guidance, performing all required field tasks
- High degree oftact and diplomacy, with the ability to work and cooperate harmoniously with customer personnel
Additional Information
- Job Type: Regular, Full-time
- Compensation Grade: LPB1
- Scheduled Weekly Hours: 40
- Work Shift: 1st Shift (United States of America)
Note: To comply with U.S. immigration and other legal requirements, it is necessary to specify theminimum number of years of experiencerequired for roles based within the USA.
Closing
At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
