Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
AppOps Site Reliability Engineer
What does a successful AppOps Site Reliability Engineer do at Fiserv?
A successful AppOps Site Reliability Engineer at Fiserv runs and improves 24x7 production and non-production environments across on-prem and cloud, with a strong focus on automation, monitoring, and incident response. You keep high-volume, secure financial transaction services reliable and performant by partnering with development and infrastructure teams to build resilience, operability, and security into every release. You lead P1/P2 response through resolution, deliver RCAs and post-mortems, and turn insights into measurable reliability improvements.
What you will do?
- Manage 24x7 operations for on-prem and cloud-hosted environments, including installations, patching, upgrades, and configuration management across Windows Server/IIS and Linux application stacks (e.g., Apache Tomcat, JBoss).
- Design and implement reliability, scalability, and performance improvements for containerized applications running in Kubernetes (AKS/EKS) on AWS/Azure.
- Build and maintain monitoring, alerting, and observability using tools such as Dynatrace, Splunk, Prometheus, and Grafana to enable proactive detection and rapid triage.
- Lead P1/P2 incident response, drive root cause analysis and post-mortems, and maintain runbooks/operational documentation to reduce repeat incidents and improve time to recovery.
- Automate operational workflows and delivery using scripting and DevOps toolchains (e.g., Terraform/Ansible for IaC; Azure DevOps/Jenkins/GitLab for CI/CD and deployments), while partnering with engineering teams to support safe releases and change governance.
What you must have?
- 6+ years operating Kubernetes/container platforms (e.g., AKS/EKS/GKE), including scaling, networking, and workload orchestration.
- 6+ years supporting production environments across AWS or Azure, including compute, storage, networking, IAM, and cost optimization.
- 5+ years implementing observability/monitoring and log analytics (e.g., Dynatrace, Splunk, Prometheus, Grafana, Datadog, ExtraHop).
- 5+ years leading incident response and operational automation using IaC/CI-CD/scripting (e.g., Terraform/Ansible + Jenkins/GitLab CI/GitHub Actions/Azure DevOps + Bash/PowerShell/Python).
What would be nice to have?
- 1+ certification such as AWS Certified SysOps Administrator, AWS DevOps Engineer, Google Professional Cloud DevOps Engineer, or Certified Kubernetes Administrator (CKA).
- 1+ year supporting high-volume, secure financial transaction systems (e.g., Debit Web, Card API, ACH).
- 1+ year of hands-on administration across Linux/Windows plus core networking and database fundamentals (TCP/IP, HTTP/S, SQL).
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
