Job Title: Clinical Systems Analyst I
Reports to: Senior Vice President/Vice President of Information Technology
FLSA Status: Exempt, Salary
Salary Range: $58,000 - $75,000
Brief Summary of Work for this Position
Under supervision, this entry level role plays a supportive role in the implementation, maintenance, optimization and customization of client-facing technology suite tools used in clinically integrated networks. This role provides Tier 1 support for clinical and analytics applications and works closely with clinicians, IT, analytics, operations teams, and vendor partners to ensure reliable system performance and effective support of patient care. This position participates in highly collaborative, cross functional internal and external teams on various project activities including end-user support, troubleshooting system issues, assisting with upgrades, and supporting workflow improvements to promote efficient, safe, and compliant system operations.
Essential Duties and Responsibilities
- Supports with network agencies, vendor partners, key stakeholders, organizational operations, and multiple corporate departments to establish best practices and standardization across all applicable networks for care delivery, data capture, information flow, quality measures tracking, and performance management and improvement.
- Supports business analyst functions to support agency engagement strategy including current/ future state analyses, use case analyses, and business requirements coordination.
- Collaborates with clinical staff to draft workflow mapping and resulting development opportunities for optimal use of systems within the operations of each network and support systems integration projects.
- Work closely with systems training educators to provide strong resources and partnerships for system functionality as well as data and informatics team for data flow quality assurance, including maintaining and adding to Help Desk Knowledge Base.
- Provide Tier 1 help desk support for all applications (to include minimal off hours rotation), respond to and resolve user-reported issues, and escalate to vendors as needed.
- Support drafting content of super user group meetings with team input and support.
- Maintain compliance with HIPAA, data security, and organizational policies.
- Miscellaneous duties as assigned.
Minimum Education and Experience Requirements
Education
Bachelor’s degree in information technology, information systems, computer science, healthcare informatics, or a related field from an appropriately accredited institution. Healthcare, population health, or clinical operations focus preferred.
Work Experience
0–2 years of relevant experience in healthcare technology support, systems implementation, business analysis, or related technical roles.
Knowledge and Abilities
- Exposure to project/program development, implementation, and tracking
- Exposure to clinical information systems (EHR-type) preferred
- Ability to comprehend and navigate through intermediate business, clinical, and technical language, and subjects
- Demonstrated system and business analyses techniques
- General understanding in industry best practices regarding System Development Life Cycle (SDLC) and project management
- Ability to use critical thinking to prioritize assignments and resolve open issues
- Ability to support technical and project implementations
- Strong focus and ability to work autonomously, balance multiple priorities, and reasonably anticipate needs from tasks at hand and fellow team members
- Flexibility and ability to travel, work remotely, coordinate effectively both in person and virtually, and communicate any logistical information to key stakeholders
- Strong written and oral communication skills
- An ability to assist with coordinating projects with strategic and tactical information into practical applications that are easily understood by all employees and clients across a wide range of non-technical skill sets and backgrounds
Technology Skills
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, visualization and editing software, cloud-based computing and processing software and platforms, Electronic Health Record systems, Healthcare IT, working and applicable knowledge of compatibility troubleshooting, and ability to troubleshoot routine to advanced technological issues. Familiarity with AI-enabled tools and automation technologies to enhance efficiency and decision-making is also expected.
Physical Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for extended periods of time and operate a computer and other office productivity machinery such as a computer printer, copy machine, or calculator. The employee is frequently required to communicate information and exchange ideas with others. The employee is occasionally required to move or traverse, ascend or descend, position self to obtain items and accomplish tasks. The employee must occasionally position and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to observe details at close range (within a few feet of observer).
Preferred Education, Knowledge, Skills and Experience
Education
Advanced coursework or training in healthcare informatics or systems management
Experience & Skills
- Exposure to healthcare delivery or clinical operations environments
- Exposure to Electronic Health Record (EHR) systems and other healthcare technology solutions to align with clinical and operational workflows
- Familiarity with EHR or care coordination tools
- Experience assisting with system rollouts or onboarding
- Experience supporting help desk or Tier 1/2 troubleshooting
- Documentation or SOP development
- Strong organizational skills
- Ability to work effectively under supervision
- Demonstrated initiative and eagerness to learn
Licenses & Certifications
While not required, preference may be given to candidates with coursework or entry-level certifications in healthcare technology, systems analysis, or project management.
Other Potential Areas of Consideration
- Strategic planning and roadmaps
- Basic knowledge of governance and operations
- Understanding of value-based care
- Demonstrated ability to take initiative
- Demonstrated interest in practice and systemic performance improvement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Pay: $58,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Education:
Experience:
- Clinical Systems: 1 year (Preferred)
- Healthcare IT: 1 year (Preferred)
- Help desk: 1 year (Preferred)
Work Location: Remote
