Usability Researcher (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary:
We are seeking an experienced usability researcher to join a dynamic team focused on evolving enterprise collaboration tools through user-centered research. In this role, you will drive human-centered strategy and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. You will leverage your expertise in evaluative and foundational research to guide near and long-term product strategy while working closely with cross-functional teams including designers, product managers, engineers, and data scientists. This position offers the opportunity to make a meaningful impact on products used by information workers, corporate communicators, and administrators worldwide, with a particular focus on modern design experiences and AI-forward features that drive enterprise adoption.
Job Responsibilities:
Design, execute, and analyze both qualitative and quantitative research to deliver insightful and actionable results
Continuously inform product roadmap development using customer data to identify gaps, pain points, and potential delighters
Perform ongoing user experience health studies to evaluate whether design-built experiences meet appropriate standards for release
Partner with team members to identify research goals and plan research initiatives
Collect and analyze data to develop research insights and create comprehensive research reports that channel the customer voice
Communicate research findings in clear and compelling ways to all levels of the product team, explaining methodology, insights, and recommendations
Collaborate across engineering, design, and marketing disciplines to land impacts broadly from customer-focused knowledge
Manage time independently, prioritize tasks effectively, and maintain flexibility in a fast-paced environment
Requirements:
Bachelor's degree in human-centered design, psychology, marketing, or equivalent training required
High-quality portfolio review presentation demonstrating strategic research experience, rationale for methodologies chosen, and communication skills required for interview
Five to seven years of hands-on research and product planning experience in an industry setting
Five to seven years of experience operating independently as a researcher
Demonstrated experience working on enterprise products related to communication or marketing is highly preferred
Prior industry experience required; purely academic backgrounds without industry experience will not be considered
Minimum five to seven years of relevant domain experience within the technology sector
Minimum five to seven years of experience in research methods impacting both product direction and detailed experience design
Hands-on research and product planning experience with demonstrated skill in collecting and analyzing human behavioral data
Strong empathy for users while balancing the vision and constraints of stakeholders
Proven track record of operating independently, embracing ambiguity, demonstrating creativity, and being detail-oriented
Ability to deliver results in a highly organized manner
Experience building strong collaborative relationships with peers and stakeholders
Eagerness to learn and understand user audiences, their behaviors, contexts, and motivations across all phases of the customer lifecycle
Proficiency in both qualitative and quantitative research methodologies
Additional Details:
Location: Remote Fully Remote, Required for West coast time zone, (will go onsite just to meet the people that they're working with for better collaboration)
Duration: 3 months
Pay Range*: $52.50 - 59.50 per hr
Weekly Schedule: 40 hours
Job Status: Non-Exempt
Application Deadline: Apply within 72 hours of the posting date to ensure consideration.
This role is eligible for the following benefits:
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
