Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Business Process Analyst - Advisor
About your role:
As a Business Process Analyst – Advisor, you will improve processes that support money movement and operational readiness across Payment Operations and Treasury Operations. You will partner with business unit leaders, technology teams, and other stakeholders to document workflows, design automation, and define key performance indicators (KPIs) for executive visibility. Your work will strengthen operational quality, reduce risk, and support excellent client and associate experiences.
What you'll do:
- Document current operational processes and end-to-end workflows for Payment Operations and Treasury Operations.
- Perform gap analyses to identify process, control, and tooling opportunities across operational teams.
- Recommend and track procedural improvements, including those requiring system or DOM changes, through completion.
- Define, implement, and monitor KPIs for operational processes to set and maintain clear client and associate expectations.
- Analyze KPI results, escalate when goals are not met, and recommend data-driven remediation actions.
- Identify opportunities for automation and re-architecture of tools that support operational processes and money movement activities.
- Write clear, testable business requirements, support user acceptance testing and product demos, and track implemented changes and resulting operational impact.
- Create and maintain operational knowledge content in ServiceNow, including knowledge articles, product FAQs, and learning materials for use by Learning and Development and operational teams.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 6+ years of experience in business process analysis or operational process improvement for payments, banking, or financial services, including experience working with money movement or payment operations.
- 5+ years of experience working with DPS products and services, including demonstrated understanding of how operational services affect clients and associates.
- Experience defining, implementing, and monitoring KPIs or similar metrics to measure operational quality and performance.
- Experience documenting processes, writing business requirements, and collaborating with product and technology teams on user acceptance testing.
- Experience using ServiceNow or a similar service management platform to create and maintain knowledge articles and operational documentation.
- Understanding of U.S. payment systems, including Automated Clearing House (ACH), card networks, and Early Warning Services (EWS) or similar capabilities.
- Excellent verbal and written communication skills, including experience communicating findings and recommendations to stakeholders at all organizational levels, including executives.
- Bachelor’s degree or higher in Business Administration, a Science, Technology, Engineering, or Mathematics (STEM) field, or a related discipline, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
- Experience leading cross-functional process improvement initiatives involving both business and technology stakeholders.
- Experience with DOM or similar workflow/backlog management tools supporting operational change.
- Experience designing and delivering content for associate or client training related to operational processes or tools.
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Salary Range
$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
