About this role:
Wells Fargo is seeking a Lead Digital Product Manager for the Contact Center to help support our existing Contact Center Technology Applications and assist in the transformation to a new cloud-based platform.
In this role, the Product Owner will be tasked to lead the vision of the product to realize the organization’s business outcomes. This role sits within the Consumer Operations group and will be reporting into the Digital Product Management Senior Manager.
In this role, you will:
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
- Act as key participant in large-scale planning
- Review and analyze complex digital strategy for product/functionality/experience area
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
- Potentially lead projects, teams or serve as a peer mentor
Required Qualifications:
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of experience in Product Management
- 2+ years of Agile experience
- 2+ years of Call Routing Platform experience
Desired Qualifications:
- 3+ years of financial industry experience
- 2+ years of experience delivering complex enterprise-wide information technology solutions
- Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service
- Previously working in Product organizations in the capacity of a Product Owner
- Experience with writing user stories, Features and EPICs
- Working on large and complex applications with multiple stakeholders
- Experience working in a dynamic agile environment, supporting applications with multiple dependencies
- Leading and conceptualizing a solution for a problem statement
- Dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
- Experience working on Digital products in close integration with other channels (Voice Channel)
Job Expectations:
- Position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Posting Locations:
- 401 S Tryon St. Charlotte, North Carolina 28202
- 300 Highway 169 S Saint Louis Park, Minnesota 55426
- 401 Las Colinas Blvd W Bldg A Irving, Texas 75039
- 4101 Wiseman Blvd Bldg 102 San Antonio, Texas 78251
- 800 S Jordan Creek Pkwy West Des Moines, Iowa 50266
