Wells Fargo is seeking a Senior Product Manager that will support our agent experience products to ensure that customer support team members can provide the best experience possible over the phone. This involves creating usable digital experiences that are efficient and ultimately reduce call handling times. You'll partner across various technology groups to provide solutions that will ensure our customer support teams can do their job accurately and as efficient as possible.
Lead or participate in product management initiatives and deliverables for product lines or services
Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
Ensure programs adhere to compliance, privacy regulations and policies
Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
Support development teams by providing solutions to product features
Partner across various product and technology teams to resolve cross dependencies
Look for business opportunities through research and data analysis
Work on various initiatives and enjoy problem solving
Building great user experiences
Experience with analytics tools
Experience with APIs and understanding back-end technology
Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Experience consulting, influencing and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
4+ years of experience working in an Agile environment, managing tradeoffs and executing day to day backlog prioritization and refinement; defining release plans aligned to the product strategy and roadmap
Experience with Jira, Confluence, and Tableau
Deep understanding of modern tech stacks (cloud, microservices, APIs, DevOps)
Experience with Agile methodologies (Scrum, Kanban, Jira, Confluence)
Strong analytical skills and data-driven decision making
Experience supporting Auto Finance and/or Consumer Lending
Ability to assess risk, implement solutions, and influence change
Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Experience consulting, influencing, and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
Experience with being able to articulate requirements in Epics/Features
Experience with working with scrum teams
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, anddecisions
Demonstratedtrack recordof effective influencing and collaboration at alllevels
Exceptionalproblem solvingabilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet businessobjectives
Excellent written and oral communication skills with ability to clearly communicateresults
