Overview
**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM**
To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.
Responsibilities
- To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies, and procedures
- To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
- To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans
- Ensure software/systems meet regulatory and procedural requirements
- Develop and recommend enhancements to improve operational processes and procedures
- Identify and detect errors/omissions; resolve or arrange for the resolution
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Perform research for process improvements
- Recommend corrective action when discrepancies occur
- Test and implement software and/or processes
- Work with other business units to resolve systems and equipment issues
- Perform other duties as assigned
- The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs
Qualifications
- Ability to work independently and in a team environment.
- Entry level knowledge of real estate systems and processes
- Advanced research, analytical, and problem-solving skills
- Advanced skill applying research and interpretation of findings to respond to requests for information
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies
- Advanced verbal and written communication skills
- Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Fortune 100 Best Companies to Work For 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
