Workforce Analyst
About SILAC
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.
With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
We hold true to our core values:
- Adaptability & Continuous Improvement
- Transparency & Trust, Honesty & Integrity
- Teamwork & Collaboration
- Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Job Overview: The Workforce Analyst position supports operational efficiency by collecting and analyzing workforce data, assisting with schedule creation, and monitoring key performance indicators (KPIs). This entry-level role focuses on ensuring appropriate staffing levels to meet service goals while developing foundational skills in forecasting, reporting, and workforce management practices.
Department Overview: The Workforce Services Team plays a critical role in supporting the operational efficiency and effectiveness of an insurance organization. Their primary responsibility is to manage and optimize workforce-related functions, ensuring that the right people are in place with the right skills, at the right time, to meet the company's business objectives. This includes everything from staffing and scheduling to performance management and employee development.
Job Details
Administrative
- Collect and compile workforce data to support forecasting and staffing analysis.
- Provide regular reports and updates to team leaders regarding staffing levels and performance metrics.
- Monitor real-time data, such as call volume or processing rates, and make immediate adjustments to shift schedules or staffing allocations to address short-term needs.
- Manage employee schedules, ensuring that shifts are appropriately distributed across all operational areas, considering peak business hours, customer demand, and employee availability.
- Manage time-off requests, holidays, and shift changes to ensure minimal disruption to business continuity.
- Collaborate with operations and leadership teams to communicate scheduling updates effectively.
Job Requirements
Required
- High School Diploma or equivalent
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and basic reporting tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work collaboratively within a team environment.
Desired
- Degree in Business, Analytics, or related field.
- Experience in an insurance operations or contact center environment.
- Familiarity with workforce management (WFM) systems or scheduling tools.
- Basic understanding of forecasting, capacity planning, and service level concepts.
BENEFITS:
- Medical Plans, including FSA and HSA
- Dental and Vision
- 401(k) (Roth and Traditional)
- Pet Insurance
- Parental Leave
- Paid Time and Sick Time off
- 10 Paid Holidays and 1 Birthday Pay
- Paid Volunteer Time
- College Tuition Reimbursement
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address.
At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
