Description:You will be the Customer Service Rep for the Metrology team. Our team is responsible for delivering exceptional customer service and ensuring timely order fulfillment.
What You Will Be Doing
As the Customer Service Rep you will be responsible for managing customer orders, providing accurate pricing and delivery information, and acting as the liaison between customers and suppliers.
Your responsibilities will include, but are not limited to:
- Process customer orders via phone, email, and other channels.
- Generate quotes, delivery dates, and provide order status updates.
- Maintain accurate customer and order records in the database.
- Coordinate with suppliers and internal teams to expedite orders and resolve issues.
- Support emergency order processing and manage returns and credits.
Why Join Us
The ideal candidate is collaborative, detail‑oriented, and passionate about delivering superior service. This role offers the chance to work in a fast‑growing environment where your contributions directly impact mission success.
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options. Learn more about Lockheed Martin’s comprehensive benefits package here.
Further Information About This Opportunity
This position is in Ocala. Discover more about our Ocala, Florida location.
MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access.
Basic Qualifications:•Minimum of 3 years of experience performing procurement activities (e.g., creating purchase requisitions, negotiating with suppliers, drafting contracts, placing orders).
•Minimum of 3 years of experience in logistics, warehouse operations, or broader supply chain functions where you managed inventory movement, shipping/receiving, or order fulfillment.
•Demonstrated ability to work with Microsoft Office (Excel, Word, Outlook) and an order management or ERP system for entering, tracking, and updating sales orders and generating status reports.
•Proven record of delivering high quality customer service to internal and external stakeholders (handling inquiries, resolving issues, maintaining satisfaction metrics).
•Ability to lift 25 lbs unassisted.
Desired Skills:•Metrology/Calibration Support
•In depth knowledge of SAP Software Solutions
•Calibration Database Experience
Clearance Level: None
Other Important Information You Should KnowExpression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Hourly/Non-Exempt
Business Unit: MISSILES AND FIRE CONTROL
Relocation Available: No
Career Area: Manufacturing
Type: Full-Time
Shift: First
