Overview
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt
Pay: $66,500 – $95,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s
education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
As a key member of the Information Technology organization, the P2P System Administrator is responsible for the daily
operational support, maintenance, and optimization of ABM’s enterprise Procure-to-Pay (P2P) application ecosystem.
This role focuses heavily on ensuring system stability, enabling process efficiency, and supporting business stakeholders
across Procurement and Accounts Payable.
The primary responsibilities include administration and support of the Supplier Relationship Management (SRM)
module within the enterprise P2P platform (Coupa). This position will oversee activities such as republishing form
updates, configuring and maintaining approval workflows, and monitoring integrations - most notably the connection
with Relish and the successful receipt of supplier data updates from Avetta. The role will also gather, analyze, and
configure new business requirements as they arise for the SRM module.
The P2P System Administrator will also collaborate closely with business teams to ensure that Coupa’s CLMA (Contract
Lifecycle Management) tool is performing as intended and aligned with evolving contract management needs.
Responsibilities
Enter the essential functions, duties & responsibilities of position below:
Supplier Relationship Management & CLMA Configuration
· Maintain and update SRM forms, approval chains, and workflow configurations within the P2P platform.
· Validate incoming integration updates from Avetta and other sources to ensure data quality and completeness.
· Manage integrations with external solutions, including Relish, Avetta, and other systems critical to supplier
lifecycle management.
· Primary support for all SRM and CLMA related configuration needs.
Business Requirements, Design & Enhancements
· Lead discussions with Procurement, AP, and other business stakeholders to understand, document, and validate
business requirements.
· Create and update functional design documents, translating business needs into scalable system configurations
and enhancements.
· Evaluate new platform functionality and determine feasibility and configuration approaches to meet evolving
operational needs.
Testing, Training & Go-Live Support · Own and lead end-to-end testing activities within the P2P ecosystem, following established QA strategies and standards. · Develop and document test cases, functional design details, and testing results. · Provide workflow guidance and go-live support as part of system changes, enhancements, and new feature rollouts. · Ensure all changes follow ABM’s formal change control processes, including documentation and approval prior to production deployment. System Upgrades, Maintenance & Compliance · Support periodic system upgrades, patches, and release management activities, including coordination of regression testing specific to the SRM and CLMA modules. · Monitor and manage system maintenance schedules to ensure operational readiness and change-control compliance. Process Optimization & Stakeholder Collaboration · Collaborate closely with Procurement and Accounts Payable teams to ensure P2P systems support operational processes across all supplier onboarding related requirements. · Work with business partners to identify process improvements that enhance user experience and maximize Coupa’s SRM module adoption. · Ensure Coupa’s CLMA module is properly configured, stable, and aligned with contract lifecycle management requirements. Documentation & Knowledge Management · Create and maintain detailed documentation, workflows, and work instructions that support P2P processes and system best practices. · Maintain internal knowledge repositories to ensure consistent and accurate guidance for end users and support teams. P2P System Administration & Support · Provide daily administration, troubleshooting, and end-user support for ABM’s enterprise P2P systems. · Diagnose, troubleshoot, and resolve user-related issues, including responding to and processing ServiceNow incident tickets. · Partners with the P2P systems support teams to investigate and resolve logged issues, escalating to development teams where required.
Qualifications
Relevant business/technical degree (Information Technology Preferred)
· 7+ years of work experience
· 5+ years or more of hands-on experience with the Coupa application (P2P, SIM, CLMA, Invoice Smash modules)
· Solid business acumen regarding P2P applications and defect resolution
· Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design,
build/test and deploy (Agile methodology preferable)
Qualifications – Other Skills, Abilities & Knowledge
Enter required and preferred skills, abilities and knowledge requirements to perform this position below:
· Strong oral and written communication skills
· Highly organized
· Excellent problem solving and decision-making skills
· Ability to multi-task and operate in a dynamic working environment
· Displays positive mindset and collaborates well with stakeholders
· Good presentation skills; to assist with system overviews with new users
· Self-starter and possesses a team first mindset
Qualifications – License(s) & Language(s)
Enter required and preferred licenses and/or language skills required to perform this position below:
· No preferred licenses
· Only language requirement is English
Working Environment and Travel Requirements
Enter a description of the working environment and travel requirements (if any) below:
· No travel requirements for this position
· Operate in a fast-paced work environment that requires managing multiple inquiries and initiatives at the
same time. It is a very strong team friendly and team first mindset. Leverage the experience and expertise of
everyone on the team to address each system inquiry or logged issue.
