Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Support Tier 2 - Professional I
About your role:
As a Client Support Tier 2 – Professional I, you will serve as a key point of contact for large national and enterprise merchants using our merchant services, gateway solutions and related technology. You will collaborate closely with sales, integration, product and operations teams to resolve complex issues and support ongoing client needs. Your work helps merchants optimize payment performance and maintain reliable, secure transaction processing.
What you'll do:
- Serve as the primary point of contact for assigned merchants using CardConnect or BluePay gateway technology and/or merchant services.
- Expedite completion of key merchant services tasks, including account updates, interchange analysis and Tier 1 gateway troubleshooting.
- Respond to client inquiries via email, phone, online presentations, screen-sharing sessions and in-person meetings, ensuring timely and accurate follow-up.
- Develop and maintain trusted advisor relationships with client stakeholders and executive sponsors to support retention and growth.
- Monitor and analyze client usage of CardPointe and related solutions to identify trends, adoption opportunities and potential issues.
- Partner with integration and sales teams to onboard new merchants as they move into production on the CardConnect gateway, ensuring a smooth transition.
- Maintain current knowledge of the payments industry and CardPointe capabilities through continuous learning and collaboration with internal product managers.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 3+ years of experience in relationship management, account management or customer service supporting external clients, preferably in a technology or financial services environment.
- Experience troubleshooting and triaging client issues, including gathering details, replicating problems and coordinating resolutions with technical teams.
- Demonstrated ability to manage multiple priorities simultaneously with strong attention to detail and follow-through.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word and PowerPoint) or similar productivity tools.
- Bachelor’s degree in business, finance, information systems or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
- Experience supporting merchants or clients in the payments industry, including card-present and card-not-present transaction flows.
- Familiarity with CardPointe, CardConnect, BluePay or similar payment gateway and merchant acquiring platforms.
- Experience working with large national or enterprise-level clients with complex account structures or integration requirements.
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
- You will work an assigned schedule of 8:30-5pm.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
