About the Role & Team
As an Event Services Coordinator, you will support the Services Team by handling daily administrative and clerical duties while also facilitating event execution. You will engage and plan with couples who are looking to plan Ceremonies only or Ceremony Celebrations. Collaboration, organization, communication, and the ability to multitask are keys to success on this high-volume, fast-paced Team. Partners include, but are not limited to, Group Reservations, Resort Operations, Catering, Park & Resort Event Operations, Disney Event Group, Encore, Group System Support, Transportation, and Security.
You will report to the Sales and Service Director of Disney’s Fairy Tale Weddings. This position is located in Celebration, FL.
What You Will Do
- Handle planning with couples, Execute Banquet Event Orders, Billing, and Day of responsibilities. Focus is to provide couples with a seamless planning process, executing their vision and budget.
- Communicating event needs through detailed and concise Banquet Event Orders (BEOs), and driving revenue by providing couples with enhancement options.
- Timely and accurate completion of assigned projects and administrative activities/tasks, and ability to provide accurate data for deposit collection.
- Always represent The Walt Disney Company with the highest level of integrity and professionalism.
Required Qualifications & Skills
- Passion for delivering outstanding service for couples, and at least 6 months of work experience in responding to and resolving complicated guest inquiries and issues.
- Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts, Rooms, and Events
- Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules and needs.
- Attention to detail and prioritization skills in handling many requests at the same time
- Ability to work independently and collaborate with the team to improve efficiency, knowledge-share, problem-solve, and maintain close partnerships with cross-functional teams
- Computer proficiency within a Windows environment
- Eagerness to learn new and evolving software applications
Preferred Qualifications
- Proficiency with Venue Matrix and Lightyear systems
- Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
- Strong negotiating skills and influencing abilities
- Knowledge of Walt Disney World Wedding Services.
Education
- High School Diploma or equivalent
Preferred Education
- Associate's Degree or higher
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and rewards at https://jobs.disneycareers.com/benefits.
