Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.
This role ensures high‑quality AI behavior by monitoring GenAI performance, detecting and reducing hallucinations, governing system prompts, and improving knowledge inputs. The AI Product Owner works closely with GenAI platform teams, SMEs, Data owners, and Product Support to refine prompts, tune chatbot settings, and evolve AI capabilities to deliver accurate and trusted responses.
AI Bot Performance Ownership:
Own chatbot performance across accuracy, quality, efficiency, and response reliability; proactively identify performance degradation.
System Prompt & Configuration Management:
Create, edit, tune, and govern system prompts and custom chatbot settings, including version control, guardrails, uncertainty handling, and escalation logic.
Application‑Specific Ownership:
Own AI bot behavior for at least one MineStar application (Fleet, Health, Terrain, or Command), ensuring domain correctness.
Source Data Governance:
Identify, curate, add/remove/update/purge source data; maintain metadata, versioning, freshness, and single source of truth.
Cross‑Team Collaboration:
Resolve dependencies across Product, GenAI, Data, and Support teams to ensure stable chatbot operations.
Immediate Priorities (First 12 Months)
Preferred Qualifications:
Posting Dates:
April 17, 2026 - April 23, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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