Administrative Assistant
Job Description
We are seeking a motivated and detail-oriented Administrative Assistant to join our team. This role involves a combination of customer support and administrative tasks. The ideal candidate is comfortable on the phone, organized, and committed to providing excellent customer service. Potiental career opportunity for candidates demonstrating strong performance, including the possiblitly to obtain insurance licensure.
Responsibilities:
- Make outbound calls to customers to request and collect required documentation
- Follow up with clients to ensure timely submission of forms and paperwork
- Mail billing statements, policy documents, and other correspondence to customers
- Contact customers regarding canceled or lapsed policies to discuss reinstatement options
- Check in with customers on active claims and provide status updates or assistance
- Assist with incoming phone calls
- Process customer payments accurately and securely over the phone and in person
- Maintain detailed and accurate records of customer interactions in the system
- Conduct outbound sales calls to promote products, services, or policy upgrades
- Collaborate with team members to ensure excellent customer service and follow-through
Requirements:
- Strong verbal communication skills and professional phone etiquette
- Comfortable making both inbound and outbound calls throughout the day
- Basic computer skills (data entry, email, and customer management systems)
- Ability to multitask and manage time effectively
- Strong attention to detail, especially when handling customer information and payments
- Reliable, punctual, and able to work independently as well as part of a team
- Positive attitude with a customer-focused mindset
Company Description:
The Crowe Agency is a 25-year agency located in White Lake. We provide award winning customer service and have been recognized nationally for our achievements. We work in a team environment to maximize sales and exceed our customer's expectations. Our office offers a friendly, supportive work environment. We celebrate and uplift all the members on our team as we work together to accomplish agency goals.
Pay: $18.00 - $20.00 per hour
Shift:
Work Location: In person
