Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Services Growth Manager
Term: 12 month Fixed Term Contract
Salary: starting from £66,079 (depending on experience)
Location: Peterborough, UK
Closing Date: 19th April 2026
Benefits:
25 days annual leave,
Up to 18% Bonus
Car Allowance - £625pcm
Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
This role is based 5 days a week at the Peterborough facility.
About IPSD
Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.
The Opportunity
The Services Growth Manager position sits within the Service and Customer Support (SC&S) department of IPSD and will be focused on the Perkins service network performance and growth objectives. This is a global role that will work closely with our sales teams, product support teams and distribution partners to grow Service Revenue. This role will be key to developing service solutions that will help engage our distribution partners and grow profitably in the service business.
You will provide first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. You will also be managing our Hypercare and PPP Service Offerings; including oversight to ongoing projects, service improvements, future strategy development and cross functional collaboration.
What You Will Do:
Act as the main point of contact in relation to our Hypercare and PPP service offerings.
Work collaboratively across multiple teams to continue to develop these service offerings, set deadlines, assign responsibilities, and monitor and summarise project progress
Management and cascade of the communication plan, including ownership of internal governance, employee communication and collaboration with support functions.
Prepare high quality presentation materials to communicate the strategy and its implementation to stakeholders at all levels of the organisation
Answer inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
Address minor coverage issues and resolve minor complaints, ensuring all customer communication is clearly documented.
Identifying issues and determining appropriate course of action for effective resolution.
Processing results from analysis of technical data.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Expert:
Provides customer focused vision, strategy and leadership that exceeds customer expectations.
Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
Effective Communication; Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Extensive Experience:
Excellent communication and stakeholder management skills across multiple levels of the organisation
Communicates well downward, upward, and outward,
Employs appropriate methods of persuasion when soliciting agreement.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with internal customers, external customers, and peers.
Level Extensive Experience:
Communicates to customers regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort, progress, issues, and successes.
Maintains productive, long-term relationships with both internal and external customers.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Extensive Experience:
Implements procedures and policies within a data processing function.
Teaches others how to improve the validity and reliability of data used in various analyses.
Evaluates best practices of data gathering and analysis within the industry.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Working Knowledge:
Uses 'value selling' techniques to successfully engage customers.
Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.
Quantifies proposed costs, benefits and value in customer terms.
Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.
What Will Set You Apart
Stakeholder Management
Cross‑Functional Collaboration
Service Strategy Development – defining and managing service offerings
Commercial Acumen – understanding cost, value, and customer impact of services
Understanding of warranty products/Service plans etc
What You Will Get
You will gain hands‑on global project leadership experience, working across regions and cultures, alongside direct exposure to Caterpillar Dealer and Perkins Distributor–facing projects. This role provides the opportunity to lead enterprise‑level initiatives that drive services growth, while developing strong change management capability to support successful adoption and delivery. You will benefit from regular interaction with all levels of management, building visibility, confidence, and influence, as well as having the opportunity to present to large audiences, strengthening your communication and stakeholder engagement skills.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
Posting Dates:
April 7, 2026 - April 19, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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