POSITION SUMMARY:
Penske’s HR Shared Services team is a centralized team that delivers consistent, high-quality support to associates, leaders, and the HR team by providing valuable guidance, information, and efficient administration of core HR programs, policies, and processes. The team plays a critical role in the associate experience, providing reliable support at key moments across the employment lifecycle. This role requires a transformational leader who can define and execute a clear strategy while ensuring flawless process execution and a strong customer experience.
Comprised of three core functions - Leaves and Accommodations, the MyPenskeHR Contact Center, and Centralized HR - the team serves as a foundational component of the HR organization. The Shared Services Director is a key member of the HR team, partnering with divisional leaders to shape and continuously improve this function in alignment with business needs.
The Director will drive a best-in-class shared services model by optimizing processes, standardizing practices, and improving efficiency and scalability. This includes ensuring timely, accurate responses to HR inquiries, maintaining full compliance with all applicable regulations across the U.S. and Canada, and strengthening centralized HR service delivery.
Success in this role includes building and developing an engaged, service-oriented team, fostering a culture of accountability and continuous improvement, and establishing clear performance metrics to ensure quality, consistency, and operational excellence.
This position requires effective communication and collaboration with Corporate and Field HR partners, Payroll, Labor Relations, Legal, as well as field operations and corporate leadership.
This position is based out of Penske’s corporate offices in Reading, PA, 75 miles northwest of Philadelphia. Relocation assistance may be available for qualified candidates. This position is an office first position, in office at least 4 days a week.
MAJOR RESPONSIBILITIES:
Strategic Leadership:
Partner with the HR Leadership Team to define and execute a forward-looking strategy, goals, and operating model for Shared Services. Ensure alignment to business priorities by enabling continuity, upholding service and compliance standards, and driving efficiency across HR processes. Foster a culture where associates can perform at their best and customers receive empathetic, professional, and knowledgeable support.
Analytics & Insights:
Lead the development and delivery of executive-level reporting and dashboards. Leverage data and insights to proactively identify challenges, inform decisions, and uncover opportunities for optimization. Continuously evaluate process effectiveness and drive data-informed improvements that enhance service quality and operational performance.
People Leadership:
Build, lead, and develop a high-performing team of managers, supervisors, and technical specialists. Provide coaching, direction, and clear performance expectations, while embedding a strong performance management culture focused on accountability, growth, and results.
Operational Excellence:
Drive continuous improvement initiatives to ensure processes are efficient, scalable, and fully compliant. Champion standardization, simplification, and flawless execution across all Shared Services functions.
Associate Engagement:
Lead efforts to create and sustain a highly engaged workforce across Shared Services. Partner with leadership to implement programs and practices that strengthen engagement, inclusion, and overall team effectiveness.
Talent Development:
Oversee coaching, training, and development strategies to ensure team members have the capabilities needed to succeed. Build a strong leadership bench by developing managers and supervisors who demonstrate professionalism, collaboration, and operational excellence.
Workforce Planning:
Collaborate with leadership and systems/process experts to align staffing models with business demand, ensuring appropriate coverage, resource optimization, and service levels across hours of operation.
QUALIFICATIONS:
- Bachelor’s degree required; Master’s degree (e.g., MBA or HR-related field) preferred
- SPHR, SHRM-SCP, or equivalent certification preferred
- 10+ years of progressive Human Resources experience, including leadership of Shared Services, HR Operations, or Contact Center functions within a large, complex, and decentralized organization; experience in a unionized environment preferred
- Demonstrated success leading large, multi-functional teams, with a strong track record in service delivery, operational excellence, and process optimization
- Proven ability to lead transformational change and drive continuous improvement initiatives, including process standardization, automation, and efficiency gains
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and business decisions
- Strategic mindset with the ability to balance long-term vision and near-term execution; skilled at navigating complex, fast-paced environments
- Executive presence with the ability to influence and build trusted relationships at all levels of the organization
- Exceptional communication skills, with the ability to convey complex information clearly and effectively to diverse audiences
- High emotional intelligence, with a demonstrated ability to lead with authenticity, empathy, and sound judgment
- Strong leadership capabilities, including developing talent, fostering engagement, and building high-performing, accountable teams
- Demonstrated resilience and adaptability, with the ability to navigate ambiguity and lead through change
- Proactive, results-oriented mindset with a strong commitment to excellence and continuous learning
- Ability to travel 20%
- Regular, predictable, and full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
PHYSICAL REQUIREMENTS:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Executive
Job Function: Customer Service
Job Family: Customer Experience
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2603905
