Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for ensuring commercial advertisements air on cable networks per client's contract. Works with campaign management, customers and/or agencies to ensure a positive customer experience. Has developed specialized knowledge/skills in customer support and own area. May act as a resource for colleagues with less experience.
Job Description
Core Responsibilities
- Input the titles of client advertisements into database and enters the instructions for ad airing. Reviews contracts for accuracy and works with to resolve issues with changes or missing instructions.
- Responsible for most complex and highest value orders / advertising campaigns.
- With support of leadership, offers direction and provides on the floor support for peers, answering questions and offering basic practices, establishes apparent time management skills individually and amongst the team.
- Troubleshoots mid-day, end-of-day and digital ad checks and processes.
- Creates and interprets statistical reporting and monitor new products and practices that will result in more efficient process and additional advertising revenues.
- Assists management with regular metric reporting for departmental performance and aggregate advertiser delivery.
- Maximizes billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement.
- Reviews the status of a client's advertising schedule. Revises and replaces instructions for advertising schedules.
- Assists in processing late orders and coordinates the schedule completion transfer.
- Performs an order verification report and reconciles against advertising contract. Reviews and manages unverified spots.
- Assists with month-close update procedures.
- With minimal assistance from their leader, guides team to consistently meet and exceed posted service level agreements and operational deadlines.
- Manages reporting for business partners.
- Develops, evaluates and recommends technical and systematic procedures to assist in the servicing of clients. Identifies problems and recommends solutions.
- Energetically participates with the team and offers guidance in the absence of leadership.
- Successfully facilitates team meeting with or without supervisory support.
- Works on special projects as assigned.
- Assists with training for new traffic coordinators as requested.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Broadcast Media; Network Traffic; Video Broadcasting
Salary:
Primary Location Pay Range: $22.89 - $34.34
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
5-7 Years
