37.5 Hours/week M-F
Contract Duration: Long Term
Reporting Mode: Hybrid - 1 days onsite / 4 days remote per week
NOTE: Links to LinkedIn and Trailhead Profiles are required on the resume
We are seeking a detail-oriented QA Analyst / Helpdesk Specialist to support and maintain Salesforce-based applications. This role involves functional testing, production support, and end-user assistance to ensure high system reliability, data integrity, and an exceptional user experience for both internal and external stakeholders.
The ideal candidate will demonstrate proficiency with Salesforce reports and dashboards, user management, and basic administrative tasks, complemented by strong analytical skills, effective troubleshooting abilities, and excellent professional communication.
Position Duties/Responsibilities:
Quality Assurance (QA):
- Perform functional and regression testing on Salesforce applications.
- Develop and execute test cases, test plans, and test scenarios.
- Validate reports, dashboards, workflows, flows, and automation.
- Log, track, and verify defects through resolution.
- Coordinate testing efforts with business users and developers.
- Support release validation in Sandbox, UAT, and Production environments.
Helpdesk & Production Support:
- Serve as first-level support for internal and external users with defined SLA targets for response and resolution times.
- Guide users step-by-step through system processes.
- Troubleshoot login issues, access problems, and data discrepancies.
- Manage and triage support tickets (Tier 1 and Tier 2).
- Monitor application health and escalate issues when required.
- Assist users with navigation, reporting, and system usage.
- Create user guides, FAQs, and knowledge base articles.
Salesforce Administration Support:
- Create and manage users, roles, profiles, and permission sets.
- Assist with report and dashboard creation and updates.
- Perform data validation and basic data maintenance.
- Support user onboarding and training.
- Maintain documentation for processes, configurations, and known issues.
Required Qualifications:
- Minimum education requirement: Bachelor’s degree in computer science, information technology, or a closely related field
- 3–6 years of professional experience in QA and/or helpdesk support.
- Practical, hands-on experience working with the Salesforce and QA platforms.
- Proficiency with Salesforce reports and dashboards, user management (profiles, roles, permission sets), and basic Salesforce administration.
- Strong understanding of QA methodologies.
- Familiarity with Salesforce data import/export tools (such as Data Loader).
- Experience working with ticketing systems such as Jira, ServiceNow, or similar tools.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Experience providing support to Experience Cloud / Community users.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness to continuously learn and adapt to new Salesforce features
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Compensation Statement. Please see pay rate within this job posting. Employee Benefits Statement. Meduvi offers comprehensive medical health insurance (HMO/PPO), dental (PPO), 401k and weekly payroll with direct deposit. EEO Statement. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
