Overview
The Regional Service Operations Manager is responsible for coordinating and standardizing service delivery across multiple sites and service functions. This role ensures consistency in execution, performance, and resource utilization across all locations under scope. The Manager supports workforce planning, service alignment, and cross-site issue resolution while monitoring performance trends and identifying improvement opportunities. The role acts as a horizontal integrator across operations, workplace, and support functions. This position ensures scalable, consistent service delivery aligned to regional performance objectives and maintains the CMMS system integrity.
Shift: Monday - Friday from 8:00AM - 5:00PM EST.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABM Employee Benefits | Staff & Management.
Compensation: $140,000 - $160,000 per year salary
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Responsibilities
Key Responsibilities
- Leads integration and operational alignment between ServiceNow (or client system) and CMMS (Corrigo), ensuring accurate work order flow and data integrity
- Maintains CMMS system integrity, including work order structure, reporting outputs, backlog visibility, and performance tracking
- Generates and analyzes reports related to work order volumes, response times, backlog, and customer satisfaction metrics
- Coordinates across engineering, workplace, call center, and vendor teams to ensure consistent execution and SLA adherence
- Supports workforce planning and cross-site resource allocation to optimize service delivery
- Drives continuous improvement across service management processes, including call center operations, CMMS utilization, and execution workflows
- Identifies operational risks and performance gaps and supports corrective actions across sites
Qualifications
Experience & Qualifications
- 5–8 years of experience in multi-site operations, service delivery, or facilities management
- Strong experience with CMMS systems (Corrigo, Maximo, or equivalent) and service request platforms (ServiceNow preferred)
- Experience managing service delivery performance metrics, reporting, and operational analytics
- Strong understanding of work order management, backlog control, and SLA-driven service environments
- Strong stakeholder management and cross-functional coordination skills
- Experience in life sciences, healthcare, or complex operational environments preferred
