About this Position In this role, you will contribute to delivering high-quality B2B technical support while continuously developing your technical and business knowledge within Henkel’s Adhesives portfolio, you will be working with brands as Loctite, Bonderite, Sista and much more. You will work in an international and collaborative environment where curiosity, knowledge-sharing, and continuous learning are part of everyday work.
What you´ll do
- Act as the first point of contact for B2B customer inquiries related to Henkel Adhesives via phone, email, and web forms.
- Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
- Perform initial identification, qualification, and categorization of incoming inquiries.
- Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support, Customer Service).
- Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
- Support business growth by identifying and qualifying potential new customers and opportunities.
- Collaborate closely with technical and business support teams to ensure accurate and timely responses.
- Build and maintain effective relationships with key stakeholders across Henkel business units.
- Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.
