Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Do you work well virtually? Are you an inspiring team member? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on!
IS Solutions coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team.
Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform migrations, security compliance and risk mitigation 4) Manage financial responsibilities for consumer services 5) Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management 6) Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing 7) Manage and maintain test environments for post-production validation of customer experience with product, applications and software 8) Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs.
As a Specialist 3, within Operations Solutions, you will work closely with business and technology teams to identify, analyze, resolve business challenges and implement mass billing changes. You will leverage technology, data, and analytics to provide insights, recommend optimizations, and implement highvisibility mass change projects. This role integrates knowledge of business priorities, serves as a key contributor in a complex environment, and leads project calls and deliverables.
The Finance, Passer, Rate Event & Tech Ops team supports national implementation of annual rate events, mass change initiatives, financial support activities, and technical operations billing parameters.
Knowledge of Billing Solutions and Information Systems (CSG, Amdocs Wireless CES10, Ascendon, Prepaid)
Familiarity with automation technologies and principles
General understanding of database technologies (Oracle/SQL)
Strong analytical, problemsolving skills, and attention to detail
Excellent written and verbal communication skills
Job Description
Core Responsibilities:
Partner with internal and external business teams to ensureaccurate,timelydelivery of project milestones related to annual rate events, revenue reallocations, codedeletes, financial parameters, and mass change initiatives.
May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.
Employees at all levels are expected to:
Know your stuff - be enthusiasticabout learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
