Overview
Lead the Experience. Own the Operation. Elevate the Journey.
If you’re a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences, this is your runway moment.
We’re looking for a Passenger Service Account Manager who brings passion, precision, and presence to airport operations, someone ready to lead teams, partner with airline clients, and deliver world-class service where it matters most: at the gate.
Where: Los Angeles International Airport
Hours: Monday to Friday 9am - 5pm- flexibility required
Pay: $78,000-$85,000 Annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Responsibilities
As a Passenger Service Account Manager, you’ll be at the heart of airport operations: driving performance, inspiring teams, and ensuring every passenger interaction reflects excellence.
Be the primary relationship owner for assigned airline partners
Lead end-to-end passenger service operations including check-in, boarding, gate activities, VIP handling, and IRROPs
Set the tone for exceptional customer service, safety, and operational excellence
Inspire, coach, and develop supervisors and frontline teams to perform at their best
Analyze performance metrics, identify trends, and implement continuous improvements
Own staffing, scheduling, payroll accuracy, and budget accountability
Act decisively during irregular operations—solving problems before they escalate
Partner cross-functionally with HR, Training, Safety, and Finance
Deliver clear, confident performance updates to senior leadership and airline stakeholders
Why This Role Stands Out
A visible leadership role with real operational and client impact
Opportunity to work directly with airline partners at a major airport
Competitive compensation and comprehensive benefits
Clear pathways for growth within a global, service-focused organization
A team-driven culture that values initiative, accountability, and excellence
Ready for Takeoff?
If you’re energized by leadership, motivated by results, and passionate about delivering unforgettable passenger experiences, we want to hear from you. Apply today and help shape the journey from curb to cabin.
Qualifications
3+ years of leadership experience in aviation, airline operations, ground handling, hospitality, or high-volume service environments
Strong client-facing experience with the ability to build trust and influence outcomes
Proven success leading large teams in time-sensitive, customer-driven operations
Exceptional communication, decision-making, and problem-solving skills
Comfortable navigating ambiguity, shifting priorities, and high-pressure situations
Proficient with Microsoft Office and operational reporting tools
Flexible availability including nights, weekends, and holidays
