We are looking for a talented Area Parts Manager to join our team in Service in New Hudson, MI.
In this role, you will make an impact in the following ways:
- Strengthen team performance and capability by supervising Parts Specialists and warehouse staff, providing timely performance feedback, development opportunities, and clear career pathways that improve engagement and retention.
- Drive parts capability and business results by leading standardized parts processes, reinforcing accountability, and ensuring productivity targets and service-level expectations are consistently met.
- Ensure inventory accuracy and availability through disciplined inventory control methodologies that balance cost, accuracy, and customer expectations across the service branch.
- Enable successful new product launches by ensuring worldwide parts readiness at first shipment, coordinating early with manufacturing, supply chain, and distribution partners to minimize launch disruptions.
- Sustain global parts support for products in the field by proactively interfacing with plants, OEMs, distribution channels, joint ventures, purchasing, and internal customers to resolve constraints and risks.
- Improve customer experience and order life cycle performance by analyzing recurring customer issues, identifying order management process improvements, tracking actions to closure, and clearly communicating progress.
- Plan and prioritize resources effectively to ensure continuity of service, seamless integration with Customer Order Management, and alignment with current and future business needs across functions.
- Champion safety, customer excellence, and problem resolution by modeling positive health and safety behaviors, resolving complex parts issues, building strong customer relationships, and leading Customer Support Excellence initiatives.
To be successful in this role you will need the following:
- Ensure accountability by setting clear expectations, following up on commitments, addressing misses promptly, and modeling ownership for results and behaviors.
- Communicate effectively by tailoring messages to different audiences (team members, leaders, customers, cross‑functional partners) using the right format, timing, and level of detail.
- Manage conflict by addressing issues early, facilitating fact‑based discussions, and resolving disagreements calmly and constructively with minimal escalation or disruption.
- Demonstrate customer focus by proactively building relationships, understanding customer needs end‑to‑end, and aligning parts, inventory, and order decisions to customer impact.
- Develop talent by providing regular feedback, coaching, and development opportunities that align individual career goals with business and succession needs.
- Be resourceful by anticipating constraints, securing the right people, tools, and information, and deploying resources efficiently to meet service and operational goals.
- Drive results by prioritizing high‑impact work, managing through obstacles, and consistently delivering on operational, customer, and financial commitments.
- Build effective teams by fostering trust, inclusion, and shared accountability, enabling team members to leverage diverse skills to achieve common goals.
- Demonstrate customer support excellence by ensuring proactive support at every phase of the order life cycle and reinforcing how each interaction influences customer satisfaction.
- Execute strong order processing by ensuring orders flow smoothly from receipt through fulfillment, quickly identifying and resolving exceptions to meet customer requirements.
- Manage warehouse inventory control by applying inventory methodologies that improve accuracy, availability, and alignment to customer demand and service expectations.
- Lead warehouse operations effectively by utilizing systems, tools, and standard processes to meet inbound and outbound performance, quality, and productivity metrics.
- Apply change management discipline by using structured tools to engage stakeholders, reinforce adoption, and sustain improvements across people and processes.
- Champion health and safety fundamentals by modeling safe behaviors, encouraging hazard reporting, and actively participating in actions that build an injury‑free, interdependent culture.
Education, Licenses, Certifications:
- College or trade based certification or experience equivalent in related field.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate industry related experience required; either related to Parts, Service or Warehousing.
Additional Information:
- This person will have responsibility for the New Hudson and Mount Clemens service locations.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
Min Salary $78800
Max Salary $118200
ReqID 2427133
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
