We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
We areseekinga compassionate,customer-obsessedCustomer Service Representativeto care for our customers. Our customers include members of ourbenefitplans,employers that offerbenefits,doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers byhelpingwiththeir benefits and claimsto improve their health and well-being. You willbe responsible foreducating customers about their benefits and claims while resolving issues and directing them tohelpfulresources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction throughkind andrespectful interactions.
As the face of ourcompany, you willcare for our customers byresearchingissues, documentingoutcomes, resolvinginquiriesanddeliveringa high levelof customer satisfaction. Your ability to listen and respond to customer needs is crucial ininspiringtrust and loyalty.
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
Key Responsibilities:
Your performance will be measured by:
OurLeadership and WelcomeTeamswillhelpyousucceedby providing:
Key Competencies andBehavioralRequirements:
This position pays$18.50/hour.
Preferred Qualifications:
High School Diploma, GED, or equivalent experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
