Customer Service Representative - Bilingual

CVS Health • Work at Home, Texas, United States • 19h ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Title:Customer Service Representative

Position Summary:

We areseekinga compassionate,customer-obsessedCustomer Service Representativeto care for our customers. Our customers include members of ourbenefitplans,employers that offerbenefits,doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers byhelpingwiththeir benefits and claimsto improve their health and well-being. You willbe responsible foreducating customers about their benefits and claims while resolving issues and directing them tohelpfulresources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction throughkind andrespectful interactions.

 As the face of ourcompany, you willcare for our customers byresearchingissues, documentingoutcomes, resolvinginquiriesanddeliveringa high levelof customer satisfaction. Your ability to listen and respond to customer needs is crucial ininspiringtrust and loyalty.

This position will have virtual training and once training is successfully completed, the position is considered work from home for any candidates in the CST/EST time zone.

Please note training is up to 10 weeks, 8 hours per day, Monday - Friday (Can be scheduled to start as early as 7am in your time zone and end as late as 7pm in your time zone). Time off requests will not be approved during training.

Permanent schedules can be assigned with start times as early as 7am in your time zone and end as late as 8pm in your time zone.

Key Responsibilities:

Actively listenand be an advocate forcustomers,understand their needs and provide guidanceand support

Resolvecustomer inquiries and issues efficiently while documenting all interactions.

Educatecustomers about available resources andassistthem in navigating their options.

Anticipatecustomer needs andprovide proactive solutionsto enhance satisfaction.

Collaboratewith team members and other departments to address service issues and improveoutcomes.

Documentall customer correspondence andmaintainconfidential records of patient information.

Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Your performance will be measured by:

Customer satisfactionwith the service you provide.

DemonstratingCVS/Aetna’s“Heart at Work” behaviorsincluding Putting People First, Joining Forces, and Inspiring Trust.

Your ability to resolve customer issues the first time they call.

Quality and accuracyof interactions with customers.

Reporting to work and adhering to your assigned schedule.

OurLeadership and WelcomeTeamswillhelpyousucceedby providing:

New colleague orientationto learn about our company and your role.

Engaging and comprehensive training ranging from 4 to18 weeksdepending on thecustomerssupported.

A supportive and inclusive culture that will allow for continuous learning and growth.

Ongoing coachingand mentoringsupport.

Equipment and resources needed to complete assigned work.

Key Competencies andBehavioralRequirements:

Demonstrated empathyand effective communication skills.

Respectful and kinddemeanor in all communicationswhile being an advocate for our customers

Strong problem-solving and decision-making abilities.

Ability to manage multiple resources and tasks in a fast-paced environment.

Required Qualifications:

6+monthsof customer service experience

Basic computer skills

Must live in CST or EST time zone.

Bilingual in Spanish language as certified bylanguage assessment

 Preferred Qualifications:

1+ years of customer service experience in acontactcenter environment, which may include calls, chatsor email correspondence depending on role

1+ years of claims, provider, dental,medicalorother relatedhealthcareexperience

Microsoft office experience preferred

Education:

High School Diploma, GED, or equivalent experience.

You musthave:

High-speed internet access with adherence to workplacemodeland potential telework agreements.

Willingness to work specific hours, with flexibility

This position pays$19.02/hour.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.