Overview
Job Summary:
The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.
Pay: $20.00 an hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Shift: Monday – Friday 8:30am – 5:30 pm
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits | Front Line Team Members (English)
ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)
Responsibilities
- Supervise and coordinate daily parking and valet operations for assigned account
- Lead, train, and support parking attendants and valet staff to ensure service standards are met
- Oversee valet operations, including vehicle flow, key control, and safety procedures
- Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly
- Safely operate customer vehicles, including manual (stick shift) transmissions
- Ensure compliance with company policies, client requirements, and safety regulations
- Utilize computer systems to manage reports, schedules, parking logs, and operational data
- Monitor staff performance and provide coaching or corrective feedback as necessary
- Communicate effectively with clients, management, and team members
- Assist with payroll timekeeping, scheduling, and coverage as needed
- Maintain a professional appearance and uphold service standards at all times
Qualifications
- Required prior parking operations experience, including valet service
- Must be able to drive manual (stick shift) vehicles
- Strong computer skills, including basic reporting and system navigation
- Excellent customer service and interpersonal skills
- Leadership or supervisory experience preferred
- Ability to work in a fast-paced, customer-facing environment
- Strong problem-solving and decision-making skills
- Valid driver’s license with a clean driving record
Physical Requirements
- Ability to stand, walk, and drive for extended periods
- Ability to lift up to 50 lbs as needed
- Ability to work outdoors in various weather conditions
Work Environment
- High-traffic parking facilities, garages, or valet zones
- Fast-paced, service-driven environment
- Regular interaction with clients, guests, and staff
Skills & Competencies
- Leadership and team management
- Strong communication skills
- Attention to detail and accountability
- Customer-focused mindset
- Dependability and professionalism
