Overview
ABM is seeking a highly organized, customer-focused Building Liaison to serve as the primary connection between building occupants, Facilities Management, Security, EHS, and service partners. This role ensures a safe, efficient, and positive workplace experience by coordinating daily operations, communicating service impacts, and helping maintain a high standard of building performance.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABM Employee Benefits | Staff & Management
Responsibilities
- Act as the on-site single point of contact for building occupants.
- Respond to comfort issues, inquiries, and workplace concerns.
- Conduct routine floor walks and identify improvement opportunities.
- Manage and triage service tickets in the CMMS system.
- Coordinate with facilities technicians, custodial teams, vendors, and security.
- Support planned maintenance, events, executive visits, and room readiness.
- Assist with emergency response communication and coordination.
- Enforce building policies, safety standards, and access requirements.
- Maintain accurate records, dashboards, and reporting logs.
Qualifications
- Experience in Facilities, Workplace Experience, Hospitality, or similar.
- Strong communication and customer service skills.
- Ability to multitask and manage fast-paced environments.
- Familiarity with CMMS systems (Corrigo, ServiceNow, Maximo, etc.).
- Strong problem-solving and follow-through skills.
- Experience in corporate office or multi-tenant buildings.
- Familiarity with EHS, security, or contractor/vendor coordination.
- Ability to interpret floor plans and occupancy maps.
- Customer-first mindset
- Organization and time management
- Clear, professional communication
- Attention to detail
- Service coordination and ownership
- High emotional intelligence
- Ability to walk building floors several times daily.
- Ability to lift up to 25 lbs when needed.
- Ability to respond to occasional after-hours or emergency needs.
