Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Programme Manager/Sr Project Manager – Client Delivery
What does a successful Client Programme Manager do?
- The successful Client Programme Manager plays a pivotal role in the delivery of the FI products and services to our global expanding client base.
- You will be responsible for structuring a project from the outset, with full responsibility for the day to day commercials, the client relationship and delivery.
- You will also work with globally dispersed teams often under matrix management.
What you will do:
- Deliver to agreed time, cost and quality/scope constraints for allocated projects/programmes.
- Complete of standard project deliverables to agreed quality standards for allocated projects/programmes.
- Establish and develop productive relationships with key stakeholders at all levels within Fiserv and our Client’s organisations.
- Lead and co-ordinate across all teams involved in the software development life cycle including Specification and design of the solution, Build/Test, Quality Assurance and Implementation.
- Participate in the evolution of the company’s delivery and development methodology, putting in place the processes needed as we grow.
- Clearly define, articulate and adapt project approach in response to agreed changes.
- Effectively manage changes through shifting business priorities, controlling project scope, resources and timing as needed.
- Leadership and respectful management for the virtual project team.
- Leadership in commercial negotiations.
- Spread of best practice across the wider team.
- Proactive involvement in and leadership of opportunities for continuous improvement.
What you will need to have:
- A keen, driven and commercially astute individual with experience in managing large scale projects in a fast paced environment.
- Payments Industry experience.
- Experience and understanding of Project life-cycle e.g.: scope management, change control and process management.
- Deep experience running and managing SDLC / Agile delivery.
- Project and Programme delivery commercials responsibility.
- Excellent understanding of development and delivery life-cycle gained through experience in a commercial organisation managing delivery to external clients.
- Strong methodical approach, with excellent attention to detail and the ability to respond to change and challenges as led by the client.
- Experience developing strong relationships with external and internal stakeholders and working with remotely based development teams.
- Ability to prioritise, often according to conflicting requirements and timescales, ensuring agreed milestones are achieved.
- Excellent oral and written communication skills with ability to communicate effectively with Senior Business Managers and developers acquiring a high degree of trust and understanding from both.
- Experience of Clarity and JIRA desirable.
- Implementation of governance and working under ambiguity
- Strong tracking and control and demonstration of performance and value-add
- Recovery management and improving under-performance of matrix managed teams
- Strong stakeholder management and ability to influence and communicate to c-suite levels
- Experience of CICD, Devops and Cloud deployment would distinguish applicants
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Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
