Overview
Compensation: $200,000.00 - $225,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Position Summary:
The Director of Operations – Janitorial Services provides strategic, financial, and operational leadership for a multi-site janitorial services portfolio. This role is accountable for service excellence, people leadership, client satisfaction, and financial performance across assigned accounts, districts, and/or branches.
The Director acts as a trusted advisor to senior client stakeholders, leads large and diverse frontline and management teams, and ensures consistent execution of ABM’s operational and safety standards. This position plays a critical role in driving operational efficiency, margin improvement, retention, and growth while reinforcing ABM’s culture of safety, accountability, and continuous improvement.
Responsibilities
Operational Leadership & Service Delivery
- Provide direct oversight of janitorial operations across a multi-site, multi-shift portfolio, including 24/7 environments where applicable.
- Ensure consistent execution of contract scope of work, staffing models, quality standards, and productivity targets.
- Develop and implement site-specific and portfolio-wide operational plans aligned with client expectations and ABM best practices.
- Conduct regular site visits, inspections, and performance reviews to ensure service excellence and compliance.
- Drive continuous improvement initiatives focused on quality, labor optimization, and operational efficiency.
Financial & P&L Accountability
- Maintain full P&L responsibility for assigned accounts or regions, including revenue, labor, supplies, equipment, and overhead.
- Develop, manage, and forecast accurate budgets; analyze financial performance and implement corrective actions as needed.
- Ensure effective labor management, cost controls, and margin optimization while maintaining service quality.
- Partner with internal teams to ensure accurate billing, collections, and financial reporting.
- Prepare and present regular financial and operational updates to senior leadership.
People Leadership & Talent Development
- Lead, coach, and develop a team of managers and supervisors, building a high-performing and engaged organization.
- Recruit, select, and retain operational leaders and frontline talent aligned with ABM’s values and performance expectations.
- Foster a culture of accountability, teamwork, safety, diversity, and inclusion.
- Ensure consistent execution of onboarding, training, performance management, and succession planning.
- Address performance issues, employee relations matters, and conflict resolution in a professional and timely manner.
Client Relationship Management
- Build and maintain strong, trusted relationships with senior client stakeholders.
- Serve as the primary escalation point for operational, service, or performance issues.
- Ensure timely and effective response to client concerns with a solutions-oriented mindset.
- Identify opportunities to enhance service delivery and strengthen client partnerships.
- Support growth initiatives by identifying and executing on incremental revenue opportunities in partnership with Sales.
Safety, Compliance & Risk Management
- Champion a strong safety culture across all sites, reinforcing ABM and client safety programs.
- Ensure compliance with OSHA requirements, local/state/federal regulations, and ABM policies.
- Lead safety training, incident investigations, and corrective action planning.
- Ensure proper documentation of training, certifications, inspections, and audits.
Strategy & Continuous Improvement
- Partner with senior leadership to align operational strategy with regional and enterprise objectives.
- Analyze data and performance metrics to identify trends, risks, and improvement opportunities.
- Lead process improvements, system adoption, and standardization initiatives.
- Support special projects, transitions, mobilizations, and client expansions as required.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Operations, Facilities Management, or a related field preferred; equivalent experience considered.
- Minimum 7–10 years of progressive leadership experience within janitorial, custodial, or facility services operations.
- Demonstrated experience managing multi-site operations and large, diverse teams.
- Proven P&L ownership and strong financial acumen.
- Experience supporting complex environments (commercial office, manufacturing, aviation, healthcare, tech, or campus settings) preferred.
Knowledge, Skills & Abilities
- Strong leadership presence with the ability to influence at all levels of the organization.
- Deep understanding of janitorial operations, labor models, productivity standards, and quality control.
- Excellent financial, analytical, and problem-solving skills.
- Strong client relationship management and executive communication capabilities.
- Working knowledge of OSHA regulations and safety best practices.
- Proficiency with Microsoft Office and operational reporting tools.
- Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.
