Overview
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Position Summary:
The Director of Operations – Janitorial Services provides strategic, financial, and operational leadership for a multi-site janitorial services portfolio. This role is accountable for service excellence, people leadership, client satisfaction, and financial performance across assigned accounts, districts, and/or branches.
The Director acts as a trusted advisor to senior client stakeholders, leads large and diverse frontline and management teams, and ensures consistent execution of ABM’s operational and safety standards. This position plays a critical role in driving operational efficiency, margin improvement, retention, and growth while reinforcing ABM’s culture of safety, accountability, and continuous improvement.
Responsibilities
Operational Leadership & Service Delivery
- Provide direct oversight of janitorial operations across a multi-site, multi-shift portfolio, including 24/7 environments where applicable.
- Ensure consistent execution of contract scope of work, staffing models, quality standards, and productivity targets.
- Develop and implement site-specific and portfolio-wide operational plans aligned with client expectations and ABM best practices.
- Conduct regular site visits, inspections, and performance reviews to ensure service excellence and compliance.
- Drive continuous improvement initiatives focused on quality, labor optimization, and operational efficiency.
Financial & P&L Accountability
- Maintain full P&L responsibility for assigned accounts or regions, including revenue, labor, supplies, equipment, and overhead.
- Develop, manage, and forecast accurate budgets; analyze financial performance and implement corrective actions as needed.
- Ensure effective labor management, cost controls, and margin optimization while maintaining service quality.
- Partner with internal teams to ensure accurate billing, collections, and financial reporting.
- Prepare and present regular financial and operational updates to senior leadership.
People Leadership & Talent Development
- Lead, coach, and develop a team of managers and supervisors, building a high-performing and engaged organization.
- Recruit, select, and retain operational leaders and frontline talent aligned with ABM’s values and performance expectations.
- Foster a culture of accountability, teamwork, safety, diversity, and inclusion.
- Ensure consistent execution of onboarding, training, performance management, and succession planning.
- Address performance issues, employee relations matters, and conflict resolution in a professional and timely manner.
Client Relationship Management
- Build and maintain strong, trusted relationships with senior client stakeholders.
- Serve as the primary escalation point for operational, service, or performance issues.
- Ensure timely and effective response to client concerns with a solutions-oriented mindset.
- Identify opportunities to enhance service delivery and strengthen client partnerships.
- Support growth initiatives by identifying and executing on incremental revenue opportunities in partnership with Sales.
Safety, Compliance & Risk Management
- Champion a strong safety culture across all sites, reinforcing ABM and client safety programs.
- Ensure compliance with OSHA requirements, local/state/federal regulations, and ABM policies.
- Lead safety training, incident investigations, and corrective action planning.
- Ensure proper documentation of training, certifications, inspections, and audits.
Strategy & Continuous Improvement
- Partner with senior leadership to align operational strategy with regional and enterprise objectives.
- Analyze data and performance metrics to identify trends, risks, and improvement opportunities.
- Lead process improvements, system adoption, and standardization initiatives.
- Support special projects, transitions, mobilizations, and client expansions as required.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Operations, Facilities Management, or a related field preferred; equivalent experience considered.
- Minimum 7–10 years of progressive leadership experience within janitorial, custodial, or facility services operations.
- Demonstrated experience managing multi-site operations and large, diverse teams.
- Proven P&L ownership and strong financial acumen.
- Experience supporting complex environments (commercial office, manufacturing, aviation, healthcare, tech, or campus settings) preferred.
Knowledge, Skills & Abilities
- Strong leadership presence with the ability to influence at all levels of the organization.
- Deep understanding of janitorial operations, labor models, productivity standards, and quality control.
- Excellent financial, analytical, and problem-solving skills.
- Strong client relationship management and executive communication capabilities.
- Working knowledge of OSHA regulations and safety best practices.
- Proficiency with Microsoft Office and operational reporting tools.
- Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.
