Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
In this role, you will demonstrate the value of Comcast Business Products such as Internet, Data, Video, Voice, and CBM Mobile to small-to-medium business clients through in-store engagement and on-site customer visits. You will be responsible for achieving a shared retail store assigned CBM Line and SMB Lead Target by engaging, motivating, coaching, and training Xfinity Retail employees to identify CB opportunities. You will also prospect via door-to-door, phone, and email to existing CB customers focusing on generating CBM Lines. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Job Description
Core Responsibilities
Responsible for achieving a shared (Retail Store/R2BAE) Comcast Business Mobile Line and SMB Installed lead results.
SMB Deals will be processed via traditional SMB Field Sales Systems (SFDC, etc.)
Comcast Business Mobile Lines will be processed through Retail360 either by an R2BAE or a Retail Store Employee
Effectively manage a territory with high activity, a comprehensive business plan, and the ability to influence, coach, and train retail employees to achieve shared goals.
Generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
40% of the time Field Prospecting
Execute field prospecting strategy to Comcast Business Existing Customers within a 5-mile radius of the assigned retail store.
Field prospecting efforts focused on generating Comcast Business Mobile Sales.
Attend customer on-site appointments and facilitate customers.
40% of the time in the Retail Store
During non-prospecting field or phone prospecting time, Drive SMB Sales through Xfinity Retail by developing and training Retail Sales Consultants.
Drive excitement and awareness around all things CB in the assigned retail location(s)
Model ways to effectively identify and transition CB prospects, assist in training, and coach around best practices
Drive CB sales performance in the location as measured by CB Mobile lines and Leads Closed
20% of the time in the Retails Store/Development/Administrative
Maintaining sales records and preparing sales and activity reports as required.
Complete funnel follow-up activity and other salesforce administrative tasks.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Resilience; Critical Thinking Problem Solving; Communication; Professional Integrity
Salary:
Base Pay: $52,744.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $82,744.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
Certifications (if applicable)
Relevant Work Experience
0-2 Years
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
