Overview
The Quality Control Supervisor is responsible for ensuring consistent service quality, compliance, and performance across facilities services. This role partners closely with operations leadership and frontline teams to establish quality standards, conduct regular inspections and audits, address deficiencies, and drive continuous improvement across custodial and facility operations.
The Quality Control Supervisor plays a critical role in maintaining safe, clean, and compliant environments by monitoring service delivery, standard operating procedures, training effectiveness, and regulatory adherence across multiple locations.
Pay: $66,500.00
The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information
ABM offers a comprehensive benefits package. For more information, visit: ABM Team Member Benefits | Staff & Management
Responsibilities
Role to ensure all Janitorial services are delivered consistently and in accordance with client and company standards.
The quality control supervisor is to conduct inspections, coach frontline employees, support staffing, and serve as a liaison between operations teams and client representatives.
Position requires strong attention to detail, management skills, responsiveness, and ability to maintain high service standards in customer-facing financial environments. This position also requires a strong ability to identify deficiencies and work closely with site staff as well as management to problem solve for each site.
Assist with ensuring supplies, equipment, and consumables are properly stocked and utilized efficiently.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 3–5 years of experience in quality assurance, facilities operations, custodial services, or building services management.
- Demonstrated experience conducting inspections, audits, and performance evaluations in a multi‑site environment.
- Strong working knowledge of custodial processes, chemicals, equipment, and safety standards.
- Familiarity with OSHA regulations, safety programs, and compliance documentation.
- Excellent organizational, communication, and follow‑up skills.
- Ability to work independently, manage priorities, and travel between mutliple locations.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience using CMMS or inspection tracking systems preferred.
- Valid driver’s license required.
