Description
The Enterprise Operations Center Specialist - Senior provides senior shift leadership for SEC ISS enterprise operations, ensuring continuous monitoring and support of production infrastructure and critical applications. This role supervises operations center staff in a multi-shift model, coordinates incident triage and escalation, and drives timely operational communications throughout the incident lifecycle. The specialist participates in root-cause analysis for complex issues and develops reporting that improves reliability and service quality. This position supports SOP/runbook maturity, shift-handoff discipline, and operational performance improvement across the Enterprise Operations Center (EOC).
PRIMARY RESPONSIBILITIES
Enterprise Operations Center Shift Leadership
Incident and Problem Management
Coordinate incident detection, triage, prioritization, and escalation for enterprise operational events.
Oversee incident lifecycle communications, including notification, status updates, and closure reporting.
Operational Reporting and Service Performance
Execute technical project assignments to assess issues, implement resolutions, and produce operational reports.
Track incident trends, recurring outages, and service performance indicators to identify improvement opportunities.
Team Supervision and Process Governance
REQUIRED QUALIFICATIONS
This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.
Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.
Ability to obtain and maintain SEC Public Trust.
Minimum 4 years of experience in enterprise IT operations center support and shift-based operations management.
Within the required experience, at least 4 years of directly related experience providing in-depth knowledge and expert support to an enterprise operations center, including managing operations teams in a shift environment.
PREFERRED QUALIFICATIONS
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
May 18, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
