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Job Title
Implementation Manager
About your role:
As an Implementation Manager, you will lead the onboarding experience for independent software vendor (ISV) partners across supported payment platforms. You will work closely with sales, solutioning, integration delivery, and relationship management teams to guide partners from initial integration planning through activation. Your work helps accelerate partner readiness, reduce onboarding friction, and support merchant growth on Fiserv payment platforms.
What you'll do:
Lead project planning for partner implementations by defining milestones, timelines, dependencies, risks, and required resources for each onboarding engagement
Coordinate cross-functional collaboration among sales, solutioning, integration delivery, and relationship management teams to align on integration approach, status, and next steps
Guide software partners through the onboarding lifecycle by communicating requirements, tracking progress against implementation goals, and supporting readiness to board live merchants
Serve as the primary partner contact in early stages, guiding onboarding and ensuring a smooth handoff to long-term account management
Monitor integration progress and identify technical, operational, or process-related obstacles, then work with internal teams and partners to resolve issues and realign plans when needed
Maintain detailed reporting and project documentation in Salesforce, including status updates, meeting notes, risk indicators, and timeline impacts
Track partner activation outcomes against defined onboarding targets, including boarding 5 merchants or achieving $100k in monthly processing volume within the first 6 months of the relationship
Apply critical thinking to evaluate technical workflows and operational processes, and recommend actions based on downstream business and implementation impacts.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Experience you'll need to have:
6+ years of experience in implementation, partner onboarding, project management, or client-facing delivery within payments, financial technology, software integrations, or a related industry
6+ years of experience coordinating cross-functional projects using project plans, timelines, risk tracking, and stakeholder communication across multiple teams
6+ years of experience maintaining implementation reporting and pipeline records in Salesforce or a similar customer relationship management platform
Experience supporting software or payment platform integrations by documenting requirements, tracking technical milestones, and coordinating issue resolution with internal and external stakeholders
Experience analyzing onboarding progress using measurable activation goals, status reporting, and risk indicators to support delivery outcomes
Bachelor's degree or higher in Business, Information Systems, Finance, Technology, or related field or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
Experience working with independent software vendor (ISV) partners
Experience in merchant acquiring, payment processing, or payment gateway integrations
Experience supporting partner activation, merchant boarding, or revenue ramp objectives
Familiarity with sales-to-implementation handoff processes in a business-to-business software or payments environment
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Salary Range:
$78,000.00-$115,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
