About The Role:
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
* First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
* Issue visitor and parking passes and follow security protocols.
* Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
* Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
* Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
* Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
* Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
* Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
* Coordinate with vendors who supply services or goods to the workplace.
* Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
* Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
