U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Key Responsibilities
- Lead and facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Partner with the Product Owner to manage and prioritize the backlog in alignment with team and organizational goals
- Identify and remove impediments while shielding the team from distractions to maintain delivery focus
- Track team performance and sprint progress using metrics, driving continuous improvement
- Coach and mentor team members on Agile principles, fostering accountability and collaboration
- Collaborate with cross-functional partners including production managers, instructional designers, developers, SMEs, and quality analysts
- Optimize workflows, resource allocation, and operational efficiency within the Agile framework
- Serve as a liaison between the Agile team and stakeholders, ensuring transparency and alignment on priorities and outcomes
Required Skills
- Strong expertise in Agile principles, frameworks, and best practices
- Experience using metrics to drive team performance and continuous improvement
- Proven ability to coach and guide teams in Agile environments
- Experience optimizing workflows and managing competing priorities in fast-paced settings
- Excellent facilitation, communication, organization, and conflict-resolution skills
- Ability to manage multiple priorities and deliver against tight timelines
- Proficiency with Agile tools such as Jira, Azure DevOps, or Trello
Qualifications
- Bachelor’s degree in Business, Education, Instructional Design, Information Technology, or a related field (Master’s preferred)
- 8+ years of relevant experience, including at least 5 years as a Scrum Master in an Agile environment
- Experience supporting learning solutions programs, healthcare IT (HCIT), or large-scale IT transformation initiatives preferred
- Certified Scrum Master (CSM), PMI-ACP, or equivalent certification required
- Experience in learning development or content design strongly preferred
- Knowledge of healthcare systems and EHR training content is a plus
- Must be a U.S. citizen and eligible to obtain a Public Trust clearance
- Ability to travel to customer sites as needed
