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Job Function:
Finance
Job Sub Function:
AP/AR
Job Category:
Professional
All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines
Job Description:
DePuy Synthes is recruiting for a Collections & Dispute ManagementTeam Lead, located in Taguig City, Philippines.
Job Title:Collections & Dispute ManagementTeam Lead(PG25)
“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.
This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.
ITCCollections & Dispute ManagementTeam Lead-is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets
Collections & Accounts Receivable Management
Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.
Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.
Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.
Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.
Collaboration & Stakeholder Engagement
Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.
Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.
A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.
Experience and Skills Required:
Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
Required Knowledge, Skills, and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Fluent in English for communication, for both oral and written
Technologyproficiencyin Microsoft Office and ERP
Strong collaboration,influencing,changeand communication skills withstrategicmindset.
Preferred Knowledge,Skillsand Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Foreign language capability is a plus
Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.
Digital/ intelligent automation capabilities.
Foreign language capability is a plus
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Business Behavior, Collaborating, Communication, Consulting, Detail-Oriented, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Organizing, Problem Solving, Process Optimization
