Location: Hybrid role in Costa Mesa, CA (3 days in office / 2 days remote)
Ally is a leading provider of Property & Casualty (P&C) insurance solutions for franchised auto dealers across the country. As the exclusive distributor of an Ally-branded garage insurance product, we help dealers protect their businesses with coverage designed to support many of their day-to-day insurance needs.
As a Dealer Relations Advocate, you will play an important role in creating a positive experience for our dealer partners. Acting as a trusted point of contact, you will serve as the bridge between dealers and our internal and external claims partners, helping to ensure questions are answered, concerns are addressed, and claims move forward as smoothly as possible.
In this role, you will provide outstanding customer service, build strong relationships with dealer partners, and advocate on their behalf throughout the claims process. You will work closely with claims teams to support timely and accurate claim handling, troubleshoot issues, and help drive solutions that meet dealer needs. Success in this position requires strong communication skills, a customer-first mindset, and the ability to collaborate effectively across teams.
