Overview
The Supervisor is responsible for overseeing day-to-day custodial and facility support operations within an educational environment. This role ensures service delivery meets ABM standards, client expectations, and safety requirements while driving team performance, quality outcomes, and customer satisfaction.
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Responsibilities
Key Responsibilities
Operations & Service Delivery
· Supervise daily custodial operations across assigned school buildings or campus facilities
· Ensure all cleaning services are completed according to established schedules, scope of work, and quality standards
· Conduct routine inspections to verify cleanliness, safety, and compliance with client expectations
· Respond promptly to service requests, emergencies, and client concerns
· Coordinate special projects such as floor care, deep cleaning, and seasonal work
Team Leadership
· Direct, coach, and support frontline custodial staff
· Assist with hiring, onboarding, and training of team members
· Monitor employee performance and provide feedback, coaching, and corrective action when needed
· Develop and maintain staffing schedules to ensure adequate coverage
· Promote a positive, team-oriented work environment
Client Relations
· Serve as a primary point of contact for school administrators and client representatives
· Build and maintain strong relationships with stakeholders
· Address and resolve client concerns in a professional and timely manner
· Participate in regular client meetings and provide service updates
Quality & Compliance
· Enforce safety policies, OSHA standards, and ABM procedures
· Ensure proper use of chemicals, equipment, and PPE
· Maintain compliance with school district policies and regulations
· Support quality assurance programs and continuous improvement efforts
Administrative Responsibilities
· Maintain accurate records including attendance, payroll, and scheduling
· Manage inventory of supplies and order materials as needed
· Prepare reports on operations, inspections, and performance metrics
· Assist in budget tracking and cost control initiatives
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Qualifications
Qualifications
Required
· High school diploma or equivalent
· 2+ years of supervisory experience in custodial, facilities, or service-related industry
· Strong leadership and team management skills
· Excellent communication and interpersonal skills
· Ability to work flexible hours, including evenings or weekends if required
· Basic computer skills (Microsoft Office or similar systems)
Preferred
· Experience in an educational or large campus environment
· Knowledge of custodial equipment, floor care, and cleaning chemicals
· Bilingual (Spanish/English) a plus
· Experience with safety programs and compliance standards
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Physical Requirements
· Ability to stand, walk, bend, and lift up to 40–50 pounds
· Capability to perform and demonstrate custodial tasks as needed
· Exposure to cleaning chemicals and varying environmental conditions
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Work Environment
· School buildings, classrooms, offices, and common areas
· May include multiple locations within a district or campus
· Requires interaction with students, teachers, and staff in a professional manner
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Key Competencies
· Leadership & accountability
· Customer focus
· Attention to detail
· Problem-solving
· Time management & organization
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Success Measures
· Achievement of quality inspection scores
· Client satisfaction and retention
· Employee engagement and retention
· Safety compliance and incident reduction
